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Customer Service Officer
2 weeks ago
**Customer Service Officer Job Description**
We are seeking a Customer Service Officer to handle inbound and outbound calls, process orders, support sales representatives, and collaborate with manufacturing and warehouse teams to ensure a seamless customer experience.
Main Responsibilities:
- Manage customer orders via phone and respond to inquiries with accurate information.
- Process orders efficiently, ensuring adherence to guidelines, charges, and cancellation policies.
- Make follow-up calls for sales and service, updating customers on order status and assisting with inquiries.
- Support customers at the service counter, including order placement, collection, repairs, and replacements.
- Participate in training sessions and share knowledge with team members.
- Assist sales with relevant information and coordinate with manufacturing and warehouse teams to resolve issues and improve service.
- Ensure operational excellence by following company guidelines, completing documentation accurately, and resolving customer complaints per policies.
About You:
- Previous experience in customer service, order processing, or similar roles.
- Strong communication and problem-solving skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- A customer-focused mindset with proactive service approach.
- Experience with CRM systems or order management tools is advantageous.
