Customer Service Officer

3 weeks ago

Brisbane, Queensland, Australia WorkPac Full time
Are you seeking your next role in 2025? Apply now to join the team located in Rocklea and be part of a great team

About the Client
A dynamic and innovative freight and logistics company, this organization delivers industry-leading solutions for businesses across Australia and the globe. They specialize in streamlining supply chains with a commitment to reliability, efficiency, and exceptional customer experiences. Their dedication to operational excellence and forward-thinking technology makes them a leader in the industry.

What you will be doing
As an Administration and Customer Service Officer, you will join a collaborative and detail-oriented team, playing a vital role in ensuring seamless operations and excellent customer interactions. Your responsibilities will include providing outstanding customer service, managing bookings, addressing inquiries and supporting the team with various administrative tasks. You will work closely with customers and internal teams, ensuring accurate data management, on-time communication, and first-class service delivery.

What you will need
To succeed in this role, you will bring experience in fast-paced office environments and a passion for delivering excellent customer service. Key duties include:

1. Building and maintaining positive relationships with clients through exceptional customer service.
2. Handling customer inquiries and resolving issues effectively.
3. Managing bookings and tracking freight schedules.
4. Performing administrative tasks, including maintaining accurate data and records.
5. Collaborating with internal departments to ensure smooth processes.
6. Prioritizing workload during busy periods to meet deadlines.
7. Acting as a problem-solver by identifying and implementing process improvements.

Skills and Experience:

1. Proven customer service and administration experience in a logistics or office setting.
2. Previous experience using systems such as SAP, Microsoft Office Suite, and freight software platforms.
3. Strong communication skills, both written and verbal.
4. Excellent time management and organizational abilities.
5. The ability to work well independently and in a collaborative team environment.

Apply now
Darcy - Recruitment Coordinator
Phone: (07) 3715 2085
Email: darcy.bailey@workpac.com
Job Order Code: BSINDJ2024132349

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