Workforce Planning Specialist

7 days ago

Sydney, New South Wales, Australia HUB24 Limited Full time
About the Role

We are seeking a highly skilled Workforce Planning Specialist to join our team at HUB24 Limited. As a key member of our Business Operations team, you will play a critical role in driving operational excellence and strategic success.

Key Responsibilities
  • Workforce Planning: Develop accurate forecasts and project supply and demand for customer services and operations, collaborating with leadership to align staffing models with business objectives and advising on scheduling variables.
  • Data Analysis & Reporting: Design and generate reports on key metrics, provide actionable insights to enhance performance, and develop dashboards for real-time monitoring.
  • Operational Performance Management: Assist in creating and monitoring KPIs, identify trends to improve productivity, and balance workloads to ensure business continuity.
  • Resource Allocation & Capacity Management: Conduct capacity planning, optimize workforce scheduling, and ensure compliance with regulations.
  • Reporting & Data Visualization: Create and deliver performance reports and dashboards, translating complex data into actionable insights using visualization tools.
  • Stakeholder Management: Facilitate workshops, collaborate on forecasting frameworks, and maintain relationships with internal and external stakeholders.
Requirements
  • 3+ years of experience in workforce planning, analytics, or operational reporting.
  • Experience with statistical modelling and forecasting techniques (e.g., Time Series Forecasting).
  • Strong proficiency in reporting software (e.g., Excel, Power Query & Power BI).
  • Advanced Excel skills, including pivot tables, VLOOKUP, and complex formulas.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
  • Knowledge of financial services operations functions.
  • Excellent communication and collaboration skills, with the ability to work cross-functionally.
What We Offer
  • Employee Share Scheme: Receive tax-free shares on an annual basis (permanent employees only).
  • Unlimited Access to LinkedIn Learning: Learn, grow, and develop with us.
  • Purchase and Bonus Leave: Purchase 2 extra weeks of additional leave per year on top of your standard 4 weeks, plus an extra 5 days if you use your 20 days of leave within 12 months.
  • Volunteer Day: 1 day Volunteer Day to use on your charity of choice.
  • Enhanced Parental Leave: We offer 12 weeks of paid parental leave in addition to statutory government leave.
  • Flexible Working: We offer hybrid working arrangements.
  • HUBlife: Enjoy a huge range of discounts including health, wellness and financial with our corporate partner.
  • Employee Assistance Program: Well-being service provided to you plus your family members.

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