Technical Support Specialist

6 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $120,000
Job Title:

Technical Support Specialist

Your Challenge:

We are seeking a highly skilled and dedicated individual to join our team as a Technical Support Specialist.

Key Responsibilities:
  • Provide exceptional service to customers through collaborative efforts with the wider organisation, including corrective & preventative maintenance, commissioning & installation of equipment, and software & hardware upgrades.
  • Actively participate in the sales process and provide expert technical support throughout the entire life cycle of customer relationships.
  • Manage and support technical escalations through to resolution, ensuring stakeholders are updated on progress according to company process.
  • Maintain a high level of knowledge through continual training and development, keeping up-to-date with new technologies relevant to your area of focus.
Requirements:
  • Previous experience in customer-facing service engineering roles.
  • Familiarity with medical equipment is desirable but not essential, candidates from various industries are welcome.
  • A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience in a related field is required.
  • Strong IT skills and the ability to work in a fast-paced environment are essential.
  • A full driver's license and Australian working rights are required.
About This Role:

This is an excellent opportunity to work with a leading healthcare technology company, committed to improving the lives of millions of people around the world.

You will be part of a dynamic team that values innovation, collaboration and continuous improvement.

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