Licensing Account Coordinator
4 days ago
Job Title: Customer Relations Associate
This key role is part of our OneMusic team, responsible for educating designated industry sectors about licensing obligations and ensuring music creators are paid for the performance of their works.
As a Customer Relations Associate, you will be providing responsive customer service, working to Service Level Agreements (SLAs), with a standard of excellence to sustain ongoing licensing.
- Managing and resolving phone and written queries from licensees
- Maintaining accounts including contact detail updates, changes of ownership and cancellation information
- Cultivating knowledge of the company's portfolio of licences and tariffs
- Evaluating and managing held accounts with a view to reducing where possible
- Undertaking outbound call/email contact with assigned clients to ensure appropriate licensing coverage
To thrive in this role, you'll need:
- Minimum 2 years' experience in portfolio management of high-volume accounts
- Great phone manner demonstrating well-developed interpersonal skills and a customer focus
- Experience in conflict resolution and building rapport
- Strong computer literacy and intermediate ability in Microsoft Office Suites
- Advanced comprehension and written communication skills
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