Global Logistics Coordinator

5 days ago


Melbourne Airport, Australia C.H. Robinson Full time

We're C.H. Robinson, a leading global logistics platform seeking an experienced Freight Service Professional to join our team.

As a key member of our operations team, you'll be responsible for managing and operating the shipment lifecycle of international freight. You'll work closely with customers, collaborating with our international team members and third-party agents to ensure efficient service and creative problem resolution.

Responsibilities:
  • Maintain Operational Excellence:
  1. Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through delivery of the cargo.
  2. Apply industry knowledge and critical thinking to adapt processes and create solutions in response to challenges both internally and externally.
  3. Coordinate tasks on shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
  • Facilitate Relationships:
  1. Collaborate with international team members and third-party agents to ensure efficiency and excellent customer service.
  2. Build great relationships with customers, responding timely and following up on issue resolution.
  3. Provide reporting and documentation support to internal and external customers.
  4. Participate in customer business reviews.
  5. Apply industry knowledge and critical thinking to adapt processes and create solutions in response to challenges both internally and externally.

Key Qualifications include:

  • A high school degree or equivalent
  • Minimum 1 year of Global Forwarding experience

Preferred qualifications include:

  • Values diversity and inclusion
  • Proficient in Microsoft Office Suite programs
  • Excellent communication, prioritization, and multi-tasking skills
  • Proven track record of strong customer service skills, interacting with customers and being client-focused
  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
  • High level of attention to detail
  • Ability to work in a fast-paced and deadline-driven environment

This is a fantastic opportunity to grow your career with C.H. Robinson, a company offering flexible work arrangements, broad career development opportunities, and access to our Employee Assistance Program. Our Cares program allows employees to give back to their communities.



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