Desktop Assessor

3 weeks ago

Adelaide, South Australia Suncorp Group Full time
About the Role:

The Desktop Assessor is accountable for accurately assessing property damage via multiple assessing platforms, including desktop assessing, virtual assessing, and onsite/on-road assessments. The successful candidate will determine claim quantum and scope under the relevant PDS, providing customers with peace of mind during the claims process.

Key Responsibilities:
  • Deliver professional and brilliant service when completing virtual and desktop assessments, interacting with customers on the Claims Manager's request – creating, accepting and rejecting the scope of work for claims – in line with the relevant PDS and Suncorp's service excellence standards and principles.
  • Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, Customers, Claim Managers, Repairers and Suppliers.
  • Support the Client Manager to identify customer resolution strategies to minimise customer escalations.
  • Proactively promote and communicate the benefits of our digital experience capabilities and elevate the customer interactions through the efficient and effective use of technology.
  • Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
  • Build effective and trusted relationships with stakeholders to meet customer and business needs; and support best practice claim outcomes.
  • Respond to customer and stakeholder requests within expected or agreed timeframes.
Requirements:
  • Industry qualifications e.g. studying or a completed ANZIF Diploma of Loss Adjusting, Cert IV in General Insurance (desired)
  • Qualifications in building or allied trades (desired)
  • Competent computer literacy and navigation skills (mandatory)
  • Minimum 2 years insurance experience (desired)
  • Minimum 2 years' experience as a proven performer in customer service roles (mandatory)
  • Experience in compiling scope of works (desired)
  • Claims process knowledge (desired)
  • Previous experience as an Assessor (desired)
About Suncorp Group:

We're proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day.

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