Motor Assessor

Make a difference as a Motor Assessor.

Join the largest insurance group in Australia and New Zealand.

**YOUR ROLE**

We have a number of exciting permanent opportunities for Motor Assessors to join our team in Adelaide.

Your key focus will be to assess motor vehicle damage using your trade experience to ensure that motor vehicle repairs are conducted in an appropriate manner, and the repair costs are fair and reasonable.

You'll also be responsible for delivering exceptional customer service to both internal and external stakeholders across IAG brands and achieving favourable motor vehicle assessment outcomes through the use of national frameworks and approved motor supply chain models.

As a Motor Assessor, you'll be responsible for assessing and adjusting claims for vehicles. You’ll manage your own case load from start to finish, assessing the damage, quantifying loss, initiating repairs and replacement, and working with customers on negotiating settlements whilst providing an exceptional level of customer care.

Relationship building with key stakeholders is critical, along with having knowledge of vehicle construction and repair methods.

**Comprehensive training will be provided for successful applicants. Please note this will include an initial 6 weeks on-site training with 6 months additional training supported by the Technical Workplace Coach.**

Once the above induction has been completed, the role will move to a hybrid working model with a mixture of on-road and desktop/digital assessments.

Key Responsibilities:

- Assess motor vehicle claims, inspect damage, and use your trade experience and training to determine fair and reasonable repair costs and ensure the correct method of repair and settlement is established.
- Provide an extremely high level of customer service. Relationship building and people interaction are a large part of this role.
- Complete vehicle quality inspections and other tasks associated with motor vehicle assessing.
- You must be a team player and willing to learn and work collaboratively both in office and out in the field.
- Problem solve issues between IAG and our customers and repairers to establish fair and reasonable outcomes.

**ABOUT YOU**
- All applicants MUST possess relevant Australian motor vehicle trade qualification (minimum Cert 3 in Panel Beating or Spray Painting or Mechanic). **Please ensure a copy is attached when applying.**:

- 5 years experience in the field of your trade.
- Demonstrate strong technical experience in the motor vehicle repair industry.
- Must have full Australian driver’s license.
- Excellent customer focus, negotiation and communication skills.
- Ability to perform collectively with peers in a team environment.
- Have strong fraud detection, decision making and conflict management skills.

Previous quoting or assessing experience within the smash repair industry would be an advantage but not essential. 

**ABOUT US**

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. 

You’ll know our brands - NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees.  

All this shows up in what we offer:

- Grow your financial future with 13% superannuation as standard
- Access up to 50% off home and motor insurance
- Join great employee network communities
- Grow your career through dynamic secondments
- Keep your skills current and accredited with the IAG Academy portal

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- Salary packaging
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus