Desktop Assessor

1 month ago

Adelaide, South Australia Suncorp Group Full time
About the Role

The Desktop Assessor is a key position within our team, responsible for accurately assessing property damage via multiple platforms, including desktop assessing, virtual assessing, and onsite assessments when required.

Key Responsibilities
  • Assess property loss or damage via virtual assessment platforms or onsite to determine policy coverage and determine reserve within delegation levels.
  • Determine an appropriate claim fulfillment method that balances customer needs with business outcomes.
  • Clearly document all decisions made and reasons, including ownership details, reserve changes, and acceptance/rejection of claims.
  • Contribute to claims cost control via following the panel selection process, reviewing quotes via ICBM platform, and refining with repairers where necessary.
  • Assess the quality of repairs via Quality Assurance processes and frameworks when required.
  • Maintain current PDS knowledge to enable accurate coverage decisions and deliver fair and reasonable costs.
  • Follow and implement the Assessing & Repair strategy for working loss.
Requirements
  • Industry qualifications, such as an ANZIF Diploma of Loss Adjusting or Cert IV in General Insurance, are desirable.
  • Competent computer literacy and navigation skills are mandatory.
  • Minimum 2 years' experience in insurance, with a proven track record in customer service roles, is required.
  • Experience in compiling scope of works, claims process knowledge, and previous experience as an Assessor are desirable.
About Suncorp Group

We're proud to be a part of the Suncorp Group family, a leading provider of insurance and financial services in Australia. Our team is dedicated to making a positive impact on our customers' lives, and we're committed to delivering exceptional service and support.

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