ICT Client Growth Manager

1 week ago

Melbourne, Victoria, Australia beBeeClient Full time $120,000 - $150,000
Customer Experience Leader

We are seeking a seasoned professional to drive customer success and growth in our ICT-focused organisation. As a key member of our team, you will oversee client onboarding, proactively seek feedback, and ensure successful outcomes.

Key responsibilities include:

  • Oversight and management of the end-to-end onboarding process
  • Conducting training, product demonstrations, configuration workshops, and business reviews to drive adoption and success
  • Working closely with technical support and product teams to ensure clients receive the best possible experience

In addition to these core responsibilities, you will also develop and maintain strong relationships with client stakeholders to ensure engagement and satisfaction.

As a trusted advisor, you will provide tailored ICT solutions and recommendations that optimise client operations. Your goal is to identify opportunities to enhance client experience, drive adoption, and optimise business outcomes.

To be successful in this role, you will require:

  • 5+ years of experience in account management, customer success, or a related field within a B2B start-up, preferably in fintech or regtech
  • Strong ability to develop, nurture, and grow client relationships in an ICT-focused role
  • Experience conducting product demonstrations, business reviews, and training sessions
  • Proven track record of managing ICT solutions, identifying growth opportunities, and driving revenue through account management strategies
  • Excellent problem-solving skills with a proactive approach to client success

This is a full-time position based in Melbourne, with hybrid work arrangements. If you are passionate about technology and ICT solutions, we encourage you to apply for this exciting opportunity.

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