Senior Systems Administrator

1 week ago

Brisbane, Queensland, Australia Davidson Full time
About the Role

We are seeking a highly skilled and experienced Senior Systems Administrator to join our team at Davidson, a leading Managed Service Provider (MSP) in the Brisbane CBD. As a key member of our team, you will be responsible for delivering technology projects, onboarding new clients, and providing technical support and guidance to our clients and team members.

Key Responsibilities
  • Project Management: Scope, plan, and execute IT projects for small and medium enterprise clients, ensuring timely and successful delivery.
  • Technical Support: Provide Level 3 support and manage technical escalations, resolving complex issues effectively.
  • System Administration: Configure, maintain, and troubleshoot Windows Servers, Exchange, O365, and Active Directory environments.
  • Network Solutions: Design and implement LAN/WAN solutions, including firewalls, VPN, VLANs, and WiFi.
  • New Customer Onboarding: Assist with the onboarding and setup of new customers.
  • Projects: Office moves, server migrations, on-prem to Cloud, datacentre moves, and setting up business-grade phone systems.
  • Client Interaction: Communicate clearly and effectively with clients and team members to ensure excellent service delivery.
Requirements
  • Excellent Communication Skills: Ability to operate in a professional manner and work closely with customers of all levels to resolve issues and improve their IT experience.
  • Strong Team Player: Works closely with colleagues to resolve customer issues quickly and to the best of their ability. Happy to share their wealth of experience and knowledge.
  • Minimum 5+ Years Experience: Operating as a Senior Systems Administrator / System Engineer – Level 3.
  • Previous MSP Experience: Highly desirable.
  • Outstanding Troubleshooting Skills: Able to diagnose and resolve issues quickly.
  • Strong Work Ethic: Looking for people who want to do the best job possible and are willing to go the extra mile for the customer.
Technical Skillset Required
  • Microsoft Suite Expertise: Windows OS, O365, Active Directory, Windows Servers, Exchange, and Hyper-V.
  • Azure Skills: Previous experience migrating from on-prem to Cloud required.
  • Networking Experience: Configure routers, switches, TCP/IP concepts, DNS, etc.
  • Business-Grade Phone Systems: Previous experience deploying SIP, VOIP, 3CX is highly advantageous.

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