Current jobs related to Dispute Resolution Specialist - Toowong, Queensland - Auto & General

  • Dispute Resolution Specialist

    4 days ago

    Toowong, Queensland, Australia Auto & General Full time

    Job SummaryWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Auto & General. As a key member of our team, you will be responsible for managing and resolving customer disputes in a fair and timely manner.Key ResponsibilitiesInvestigate and resolve customer disputes in accordance with company policies and procedures.Communicate...

  • Dispute Resolution Specialist

    2 weeks ago

    Toowong, Queensland, Australia Auto & General Full time

    Resolve Customer Disputes with ExcellenceWe're seeking a skilled Dispute Resolution Specialist to join our Customer Advocacy and Assurance team. As a key member of our team, you'll be responsible for resolving customer disputes in a fair and timely manner.Key Responsibilities:Dive into level 2 IDR complaints, crafting responses that reflect our business...

  • Dispute Resolution Specialist

    1 week ago

    Toowong, Queensland, Australia Auto & General Full time

    Role OverviewWe are seeking a highly skilled Dispute Resolution Specialist to join our Customer Advocacy and Assurance team. As a key member of our team, you will play a critical role in resolving customer disputes in a fair and timely manner.Key ResponsibilitiesInvestigate and resolve level 2 IDR complaints, providing clear and concise responses that align...

  • Dispute Resolution Specialist

    3 weeks ago

    Toowong, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and experienced Dispute Resolution Specialist to join our dynamic Customer Advocacy and Assurance team. As a key member of our team, you will be responsible for resolving customer disputes in a fair and timely manner, ensuring that both business objectives and customer needs are met.Key...

  • Dispute Resolution Specialist

    2 weeks ago

    Toowong, Queensland, Australia Auto & General Full time

    Role OverviewWe are seeking a skilled Dispute Resolution Specialist to join our Customer Advocacy and Assurance team. In this role, you will be responsible for resolving customer disputes in a fair and timely manner, ensuring that both business objectives and customer needs are met.Key ResponsibilitiesDive into level 2 IDR complaints, crafting responses that...

  • Dispute Resolution Specialist

    2 weeks ago

    Toowong, Queensland, Australia Auto & General Full time

    Role OverviewThe Customer Advocacy and Assurance team is seeking a skilled Dispute Resolution Specialist to join their dynamic team. As a key member of the team, you will be responsible for resolving customer disputes in a fair and timely manner.Key ResponsibilitiesDive into level 2 IDR complaints, crafting responses that reflect our business values and...

  • Dispute Resolution Specialist

    4 weeks ago

    Toowong, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Dispute Resolution Case Manager to join our team at Auto & General. As a key member of our team, you will be responsible for providing support and advice to internal stakeholders on a case-by-case and issue-oriented basis.Key ResponsibilitiesProvide thorough and impartial dispute resolution services to internal...

  • Dispute Resolution Specialist

    1 month ago

    Toowong, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Dispute Resolution Case Manager to join our team at Auto & General. As a key member of our team, you will be responsible for providing support and advice to internal stakeholders on a case-by-case and issue-oriented basis.Key ResponsibilitiesProvide thorough and impartial dispute resolution services to internal...

  • Dispute Resolution Specialist

    4 weeks ago

    Toowong, Queensland, Australia Auto & General Full time

    Dispute Resolution Case ManagerWe are seeking a highly skilled Dispute Resolution Case Manager to join our dynamic Customer Advocacy and Assurance team. As a key member of our team, you will play a critical role in resolving customer disputes in a fair, impartial, and compassionate manner.Key Responsibilities:Dive into level 2 IDR complaints, crafting...

  • Dispute Resolution Specialist

    1 month ago

    Toowong, Queensland, Australia Auto & General Full time

    Dispute Resolution Case ManagerWe are seeking a highly skilled Dispute Resolution Case Manager to join our dynamic Customer Advocacy and Assurance team. As a key member of our team, you will play a critical role in resolving customer disputes in a fair, impartial, and compassionate manner.Key Responsibilities:Dive into level 2 IDR complaints, crafting...

  • Dispute Resolution Specialist

    1 month ago

    Toowong, Queensland, Australia Auto & General Full time

    Dispute Resolution Case ManagerWe are seeking a highly skilled Dispute Resolution Case Manager to join our dynamic Customer Advocacy and Assurance team. As a key member of our team, you will play a critical role in resolving customer disputes in a fair, impartial, and compassionate manner.Key Responsibilities:Dive into level 2 IDR complaints, crafting...

  • Dispute Resolution Specialist

    4 weeks ago

    Toowong, Queensland, Australia Auto & General Full time

    Dispute Resolution Case ManagerWe are seeking a highly skilled Dispute Resolution Case Manager to join our dynamic Customer Advocacy and Assurance team. As a key member of our team, you will play a critical role in resolving customer disputes in a fair, impartial, and compassionate manner.Key Responsibilities:Dive into level 2 IDR complaints, crafting...

  • Dispute Resolution Specialist

    3 weeks ago

    Toowong, Queensland, Australia Auto & General Full time

    Dispute Resolution Case ManagerWe are seeking a highly skilled and experienced Dispute Resolution Case Manager to join our dynamic Customer Advocacy and Assurance team. As a key member of our team, you will play a critical role in resolving customer disputes in a fair, impartial, and compassionate manner.Key Responsibilities:Dive into level 2 IDR complaints,...

  • Dispute Resolution Specialist

    3 weeks ago

    Toowong, Queensland, Australia Auto & General Full time

    Dispute Resolution Case ManagerWe are seeking a highly skilled and experienced Dispute Resolution Case Manager to join our dynamic Customer Advocacy and Assurance team. As a key member of our team, you will play a critical role in resolving customer disputes in a fair and timely manner.Key Responsibilities:Investigate and resolve level 2 IDR complaints in a...

  • Customer Dispute Resolution Specialist

    7 days ago

    Toowong, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Customer Dispute Resolution Specialist to join our dynamic Customer Advocacy and Assurance team.In this role, you will be responsible for delivering exceptional, impartial, and compassionate dispute resolutions while guiding internal stakeholders with your expertise.Key ResponsibilitiesDive into level 2 IDR...

  • Commercial Specialist

    4 weeks ago

    Toowong, Queensland, Australia Auto & General Full time

    About the RoleThe Commercial Specialist, Third Party Recoveries and Settlements plays a crucial role in managing supplier performance in line with legal and regulatory obligations to support the department and company strategic goals. This position provides leadership and guidance to a supplier performance lead, ensuring compliance with industry standards...

  • Commercial Specialist

    1 month ago

    Toowong, Queensland, Australia Auto & General Full time

    About The RoleThe purpose of this role is to effectively manage supplier performance in line with legal and regulatory obligations to support the department and company strategic goals while upholding ethical standards within the industry.The Commercial Specialist will provide leadership and guidance to a supplier performance lead and be responsible for...

  • Commercial Specialist

    4 weeks ago

    Toowong, Queensland, Australia Auto & General Full time

    About The RoleThe purpose of this role is to effectively manage supplier performance in line with legal and regulatory obligations to support the department and company strategic goals while upholding ethical standards within the industry.Key ResponsibilitiesDevelop and maintain relationships with insurance suppliers to ensure compliance with contractual...

  • Senior Product Specialist

    3 weeks ago

    Toowong, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we're dedicated to providing exceptional products and services that safeguard our customers in times of need. Our range of general insurance products protects customers on the road, at home, and on holiday, with a focus on car, motorcycle, home, contents, and pet insurance, as well as roadside assistance.The RoleWe're seeking a...

  • Motor Product Specialist

    4 weeks ago

    Toowong, Queensland, Australia Auto & General Full time

    About the RoleThe Motor Product & Underwriting Specialist plays a crucial role in facilitating effective communication and collaboration between the Car Product & Underwriting team and other key operational areas divisions.This role is responsible for ensuring the successful and timely delivery of cross-functional initiatives and projects by providing...

Dispute Resolution Specialist

2 months ago

Toowong, Queensland, Australia Auto & General Full time
About the Role

We are seeking a highly skilled and experienced Dispute Resolution Specialist to join our dynamic Customer Advocacy and Assurance team. As a key member of our team, you will play a critical role in resolving customer disputes in a fair, impartial, and compassionate manner.

Key Responsibilities
  • Dispute Resolution: Dive into level 2 IDR complaints, crafting responses that reflect our business values and customer-centric approach.
  • Complaint Prioritization: Priorities complaints where customer vulnerability has been identified and tailor support where needed.
  • Negotiation and Resolution: Negotiate solutions that satisfy both the customer and the business, turning challenges into opportunities.
  • Record Keeping: Maintain meticulous records of all customer disputes, ensuring data integrity and accuracy.
  • Dispute Resolution: Use your judgment and discretion to resolve disputes effectively, balancing business and customer needs.
  • Quality and Compliance: Consistently meet quality audit benchmarks and uphold privacy, code compliance, and legal standards.
  • Customer Engagement: Engage with customers through thoughtful written and verbal communication, resolving issues with confidence.
Requirements
  • Experience: Experience in negotiation, mediation, or conciliation is highly valued.
  • Background: A solid background in General Insurance or handling customer complaints is essential.
  • Skills: Exceptional attention to detail and accuracy in recording and managing dispute information, proven problem-solving skills, and outstanding communication skills.
About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.