Dispute Resolution Specialist
1 month ago
We are seeking a highly skilled Dispute Resolution Case Manager to join our team at Auto & General. As a key member of our team, you will be responsible for providing support and advice to internal stakeholders on a case-by-case and issue-oriented basis.
Key Responsibilities- Provide thorough and impartial dispute resolution services to internal stakeholders.
- Manage investigations and responses to customer disputes received from the Australian Financial Complaints Authority (AFCA).
- Ensure all communication meets code compliance and regulatory timeframes.
- Working knowledge of relevant GICOP & RG271 legislative requirements.
- Working knowledge of internal and external dispute resolution processes.
- Working knowledge of AFCA processes.
- Previous experience in dispute resolution, either insurance or finance.
- Minimum of three years in a dispute resolution role.
- Negotiation, mediation, or conciliation experience.
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
This role is based at our North Lakes office, with the option to work from home two days per week.
Our North Lakes office is conveniently located near public transport and offers excellent end-of-trip facilities, outdoor spaces, and modern collaborative areas.
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Dispute Resolution Specialist
6 days ago
Toowong, Queensland, Australia Auto & General Full timeJob SummaryWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Auto & General. As a key member of our team, you will be responsible for managing and resolving customer disputes in a fair and timely manner.Key ResponsibilitiesInvestigate and resolve customer disputes in accordance with company policies and procedures.Communicate...
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Dispute Resolution Specialist
3 weeks ago
Toowong, Queensland, Australia Auto & General Full timeResolve Customer Disputes with ExcellenceWe're seeking a skilled Dispute Resolution Specialist to join our Customer Advocacy and Assurance team. As a key member of our team, you'll be responsible for resolving customer disputes in a fair and timely manner.Key Responsibilities:Dive into level 2 IDR complaints, crafting responses that reflect our business...
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Dispute Resolution Specialist
3 weeks ago
Toowong, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled and experienced Dispute Resolution Specialist to join our dynamic Customer Advocacy and Assurance team. As a key member of our team, you will be responsible for resolving customer disputes in a fair and timely manner, ensuring that both business objectives and customer needs are met.Key...
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Dispute Resolution Specialist
2 weeks ago
Toowong, Queensland, Australia Auto & General Full timeRole OverviewWe are seeking a skilled Dispute Resolution Specialist to join our Customer Advocacy and Assurance team. In this role, you will be responsible for resolving customer disputes in a fair and timely manner, ensuring that both business objectives and customer needs are met.Key ResponsibilitiesDive into level 2 IDR complaints, crafting responses that...
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Dispute Resolution Specialist
2 weeks ago
Toowong, Queensland, Australia Auto & General Full timeRole OverviewThe Customer Advocacy and Assurance team is seeking a skilled Dispute Resolution Specialist to join their dynamic team. As a key member of the team, you will be responsible for resolving customer disputes in a fair and timely manner.Key ResponsibilitiesDive into level 2 IDR complaints, crafting responses that reflect our business values and...
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Dispute Resolution Specialist
2 weeks ago
Toowong, Queensland, Australia Auto & General Full timeRole OverviewWe are seeking a highly skilled Dispute Resolution Specialist to join our Customer Advocacy and Assurance team. As a key member of our team, you will play a critical role in resolving customer disputes in a fair and timely manner.Key ResponsibilitiesInvestigate and resolve level 2 IDR complaints, providing clear and concise responses that align...
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Dispute Resolution Specialist
1 month ago
Toowong, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled Dispute Resolution Case Manager to join our team at Auto & General. As a key member of our team, you will be responsible for providing support and advice to internal stakeholders on a case-by-case and issue-oriented basis.Key ResponsibilitiesProvide thorough and impartial dispute resolution services to internal...
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Dispute Resolution Specialist
1 month ago
Toowong, Queensland, Australia Auto & General Full timeDispute Resolution Case ManagerWe are seeking a highly skilled Dispute Resolution Case Manager to join our dynamic Customer Advocacy and Assurance team. As a key member of our team, you will play a critical role in resolving customer disputes in a fair, impartial, and compassionate manner.Key Responsibilities:Dive into level 2 IDR complaints, crafting...
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Dispute Resolution Specialist
2 months ago
Toowong, Queensland, Australia Auto & General Full timeDispute Resolution Case ManagerWe are seeking a highly skilled Dispute Resolution Case Manager to join our dynamic Customer Advocacy and Assurance team. As a key member of our team, you will play a critical role in resolving customer disputes in a fair, impartial, and compassionate manner.Key Responsibilities:Dive into level 2 IDR complaints, crafting...
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Dispute Resolution Specialist
4 weeks ago
Toowong, Queensland, Australia Auto & General Full timeDispute Resolution Case ManagerWe are seeking a highly skilled Dispute Resolution Case Manager to join our dynamic Customer Advocacy and Assurance team. As a key member of our team, you will play a critical role in resolving customer disputes in a fair, impartial, and compassionate manner.Key Responsibilities:Dive into level 2 IDR complaints, crafting...
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Dispute Resolution Specialist
4 weeks ago
Toowong, Queensland, Australia Auto & General Full timeDispute Resolution Case ManagerWe are seeking a highly skilled and experienced Dispute Resolution Case Manager to join our dynamic Customer Advocacy and Assurance team. As a key member of our team, you will play a critical role in resolving customer disputes in a fair, impartial, and compassionate manner.Key Responsibilities:Dive into level 2 IDR complaints,...
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Dispute Resolution Specialist
4 weeks ago
Toowong, Queensland, Australia Auto & General Full timeDispute Resolution Case ManagerWe are seeking a highly skilled and experienced Dispute Resolution Case Manager to join our dynamic Customer Advocacy and Assurance team. As a key member of our team, you will play a critical role in resolving customer disputes in a fair and timely manner.Key Responsibilities:Investigate and resolve level 2 IDR complaints in a...
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Customer Dispute Resolution Specialist
1 week ago
Toowong, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled Customer Dispute Resolution Specialist to join our dynamic Customer Advocacy and Assurance team.In this role, you will be responsible for delivering exceptional, impartial, and compassionate dispute resolutions while guiding internal stakeholders with your expertise.Key ResponsibilitiesDive into level 2 IDR...
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Commercial Specialist
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Commercial Specialist
1 month ago
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Commercial Specialist
1 month ago
Toowong, Queensland, Australia Auto & General Full timeAbout The RoleThe purpose of this role is to effectively manage supplier performance in line with legal and regulatory obligations to support the department and company strategic goals while upholding ethical standards within the industry.Key ResponsibilitiesDevelop and maintain relationships with insurance suppliers to ensure compliance with contractual...
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Motor Product Specialist
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Senior Claims Specialist
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