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Financial Dispute Resolution Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeResolution Full time $90,000 - $120,000

Job Role Overview

We are seeking an experienced Dispute Resolution Specialist to join our team in a dynamic role that involves resolving customer complaints and analyzing trends.

The ideal candidate will possess a minimum of 12 months experience in administration or customer service, with preferred experience working in the banking or financial sector.

Key Responsibilities:

  • Manage and resolve customer complaints in a timely and efficient manner
  • Evaluate and categorize each complaint to determine necessary actions
  • Collaborate with other teams to gather information and provide effective solutions
  • Document all interactions and updates on CRM system
  • Initiate introductory calls to customers and support team in collecting physical evidence

Requirements:

  • Min 12 months experience in administration or customer service
  • Preferred experience working in banking or financial sector
  • Proficiency in Microsoft suite
  • Effective time management and attention to detail
  • Outstanding communication skills