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Conference and Events Director

2 months ago

Mudgeeraba, Queensland, Australia Accor Full time
Job Description

Conference and Events Manager

We are seeking a highly skilled and experienced Conference and Events Manager to join our team at Accor. As a key member of our hospitality team, you will be responsible for crafting and executing a dynamic strategy for our conference and events operations.

Key Responsibilities:

  • Operational Management:
    • Oversee the setup, execution, and breakdown of conferences, meetings, and events, ensuring all logistics are handled smoothly.
    • Manage Conference & Events activity and service levels within the team to ensure the successful coordination of events. This includes but not limited to the administration of BEO's as well as record keeping, invoicing, payments, and reporting.
    • Coordinate vendors, exhibitors, stakeholders and other departments during event planning and delivery.
    • Coordinate and conduct site inspections when required.
    • Manage the booking process, coordinating with internal departments such as catering, housekeeping, and audiovisual to ensure seamless service delivery.
    • Monitor and ensure adherence to health, safety, and legal requirements for all events.
    • Exceed guest's expectation by delivering personalized and professional service to clients and guests.
    • Address any issues or concerns promptly and effectively, ensuring a positive event experience.
    • Gather feedback from clients and guests to continuously improve event services and offerings.
  • Strategic Planning and Development:
    • Develop and implement a comprehensive event strategy that aligns with the hotel's brand and business goals.
    • Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings.
    • Collaborate with the Director of Sales to ensure the weekly pace and MICE/Special Events forecast aligns with business goals.
    • Create and manage a detailed plan for event services, including budgets, timelines, and resource allocation.
    • Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation.
    • Build relationships with key stakeholders, including corporate clients, event planners, and local businesses.
    • Attend industry events and networking opportunities to promote the hotel's event services and stay updated on industry trends.

Requirements:

  • Proven experience in event planning and management, with a strong track record in a similar role within a luxury hotel or conference setting.
  • Excellent organisational and project management skills, with the ability to manage multiple events simultaneously.
  • Strong leadership and team management abilities, with a passion for developing and motivating staff.
  • Outstanding communication and interpersonal skills, with a focus on delivering exceptional Guest's experience.
  • Proficiency in event management software and tools such as Delphi, as well as standard Microsoft Office applications.
  • Must hold a QLD Responsible Service of Alcohol Certificate.
  • Must have Full Australia Working Rights.