Conference and Events Director

1 month ago

Mudgeeraba, Queensland, Australia Accor Full time
Conference and Events Manager

Mondrian Gold Coast is seeking a highly skilled Conference and Events Manager to join our team. As a key member of our events team, you will be responsible for crafting and executing a dynamic strategy for our conference and events operations.

Key Responsibilities:

  • Oversee the setup, execution, and breakdown of conferences, meetings, and events, ensuring all logistics are handled smoothly.
  • Manage Conference & Events activity and service levels within the team to ensure the successful coordination of events.
  • Coordinate vendors, exhibitors, stakeholders, and other departments during event planning and delivery.
  • Coordinate and conduct site inspections when required.
  • Manage the booking process, coordinating with internal departments such as catering, housekeeping, and audiovisual to ensure seamless service delivery.
  • Monitor and ensure adherence to health, safety, and legal requirements for all events.
  • Exceed guest's expectation by delivering personalized and professional service to clients and guests.
  • Gather feedback from clients and guests to continuously improve event services and offerings.

Strategic Planning and Development:

  • Develop and implement a comprehensive event strategy that aligns with the hotel's brand and business goals.
  • Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings.
  • Collaborate with the Director of Sales to ensure the weekly pace and MICE/Special Events forecast aligns with business goals.
  • Create and manage a detailed plan for event services, including budgets, timelines, and resource allocation.
  • Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation.
  • Build relationships with key stakeholders, including corporate clients, event planners, and local businesses.
  • Attend industry events and networking opportunities to promote the hotel's event services and stay updated on industry trends.

Qualifications:

  • Proven experience in event planning and management, with a strong track record in a similar role within a luxury hotel or conference setting.
  • Excellent organisational and project management skills, with the ability to manage multiple events simultaneously.
  • Strong leadership and team management abilities, with a passion for developing and motivating staff.
  • Outstanding communication and interpersonal skills, with a focus on delivering exceptional Guest's experience.
  • Proficiency in event management software and tools such as Delphi, as well as standard Microsoft Office applications.
  • Must hold a QLD Responsible Service of Alcohol Certificate.
  • Must have Full Australia Working Rights.

About Mondrian Gold Coast:

Mondrian Gold Coast is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.

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