Senior Claims Manager
2 weeks ago
Senior Case Manager – Self Insurance | Personal Injury | NSW or Queensland
We are seeking a highly skilled Senior Case Manager to join our team at Allianz Australia Services Pty Ltd. As a Senior Case Manager, you will be responsible for managing a diverse portfolio of claims for clients, including interpretation and application of various legislation and regulations.
Key Responsibilities:
- Manage a diverse portfolio of claims for clients.
- Interpret and apply various legislation and regulations.
- Assess injuries, including reviewing medical reports and surgical requests.
- Assess damages and negotiate settlements.
- Provide instructions to legal counsel.
- Liaise with key external stakeholders, including brokers, insureds, solicitors, doctors, and claimants.
- Utilize claims management systems.
- Develop strategies to progress matters towards resolution.
- Assist in the retention of major clients by providing outstanding customer service.
About You:
- Experience in a claims management role within workers compensation.
- Excellent communication skills, both written and verbal, with a customer-focused approach.
- The ability to handle difficult situations and resolve complex situations in a timely manner.
- Proactive with a drive to learn and develop skills.
- Excellent time management skills and the ability to adapt to changes.
What's on Offer:
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products, deals, and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
About Allianz:
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.
Adjustments and Support:
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
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