Client Account Specialist

3 weeks ago


Perth, Western Australia BT Financial Group Full time
About the Role

This is an entry-level opportunity for a passionate customer service professional to embark on a long-term career with BT Financial Group.

As a Client Account Specialist, you will be the first point of contact for our valued customers, handling their inquiries, resolving issues, and ensuring their financial journey with us is smooth and satisfying.

Key Responsibilities
  • Deliver Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information about our products and services.
  • Process Customer Requests: Efficiently manage and process customer requests through our systems.
  • Improve Our Processes: Identify opportunities to enhance our operations and provide feedback to drive continuous improvement.
  • Ensure Compliance: Adhere to all relevant compliance and regulatory standards.
What's in it for You?

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.

We're committed to creating a culture and work environment that values diversity and flexibility – and champions inclusion. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.



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