Business Advisor – Membership Services

Membership Service Manager Position

We are seeking a seasoned business professional to assume the role of Membership Service Manager.

This position will focus on delivering business advisory services, leading member committees and workgroups, and organizing diverse events and networking opportunities that foster meaningful engagement among our members.

Key Responsibilities:

• Respond to member inquiries and concerns related to industry policies, business practices, and commercial disputes in a timely and effective manner.
• Provide guidance to enable members to resolve disputes with consumers, suppliers, Government departments or other business partners through constructive dialogue and problem-solving strategies.
• Assist members in understanding and adhering to relevant laws, regulations, and industry standards by offering regular updates and training sessions.
• Develop knowledge-based articles, templates, and guides to support members in their business endeavors.
• Maintain accurate records of member interactions, inquiries, and support provided to ensure seamless communication and collaboration.
• Stay updated on industry trends, legal developments, and market trends to provide valuable insights and recommendations to our members.

Membership Acquisition and Retention Strategies:

• Visit members and promote the benefits of membership through personalized outreach and relationship-building initiatives.
• Drive membership interest in regional areas and acquire new members by leveraging local networks and partnerships.
• Contribute to and execute retention strategies that foster long-term relationships and loyalty among our members.

Member Committees and Policy Working Groups:

• Organize committee and policy working group meetings that facilitate productive discussion, active participation, and inclusive decision-making processes.
• Facilitate meetings that encourage open communication, creative problem-solving, and collaborative decision-making among members and stakeholders.
• Promote effective communication and collaboration among members and stakeholders through clear messaging and regular updates.
• Maintain accurate records of activities, decisions, and action items to ensure transparency and accountability.
• Gather information to identify policy initiatives and inform the development of policy and advocacy activities that support the interests of our members.

Member Events and Engagement:

• Plan and execute a variety of member-focused events such as seminars, workshops, conferences, webinars, and social gatherings that cater to diverse interests and needs.
• Represent the organization at industry events, conferences, seminars, and forums to enhance visibility, promote collaboration, and identify opportunities for industry growth and development.

Corporate Partnerships and Collaboration:

• Identify and research potential corporate partners and sponsors that align with our organization's mission and values.
• Execute strategic plans for cultivating and acquiring corporate partnerships that benefit both our members and the organization.
• Cultivate and nurture relationships with corporate partners to foster mutually beneficial collaborations and partnerships.
• Monitor and evaluate the success of each partnership through member feedback and satisfaction surveys.

About You:

To be successful in this role, you will possess the following skills and qualifications:

Licences and Qualifications:

• Current driver's license.
• Bachelor's degree in business, marketing, or a related field, or a trade qualification with business experience, or proven experience in a similar role.

Skills, Experience, and Capabilities:

• Previous experience in business management, membership management, customer service, marketing, or a related field.
• Excellent interpersonal, networking, and communication skills with the ability to build strong relationships both internally and externally.
• Curiosity to gain in-depth knowledge of the organization's mission, vision, values, initiatives, and services.
• Experience in analyzing and interpreting information to provide clear and concise advice.
• Ability to resolve issues and provide solutions promptly.
• Bringing creative and innovative ideas to enhance engagement.
• Ability to lead initiatives and inspire participation.
• Demonstrated organization and time management skills, including the ability to prioritize tasks, multi-task, and meet deadlines.
• Ability to work independently and as part of a team.
• Experience organizing events, webinars, workshops, or conferences in conjunction with support teams.
• Intermediate IT skills, familiarity with membership or customer management software, and Microsoft Office applications.

Techincal knowledge or a trade qualification in the sector will be highly regarded.

---