Parts Interpreter

2 weeks ago


Brisbane, Queensland, Australia Penske Full time
About the Role

We are seeking a skilled Parts Interpreter to join our dynamic team at Penske's National Parts Distribution Centre in Wacol. As a key member of our parts supply chain team, you will be responsible for providing exceptional customer service and technical support to our dealers and branches.

Key Responsibilities
  • Customer Service Support: Provide timely and accurate responses to customer inquiries regarding engine, transmission, and chassis-related components.
  • Technical Liaison: Collaborate with our OEM partners to resolve complex technical queries and provide solutions to customers.
  • Internal Collaboration: Work closely with internal departments to provide customer responses on vendor availability, new part numbers, and order tracking.
  • Order Management: Liaise with PDC staff to manage order amendments, shipment receipt timelines, and report any issues or customer concerns.
  • Knowledge Management: Implement standardized answers to FAQs and utilize our CRM database to ensure efficient customer support.
  • System Support: Provide assistance in the IDS Inventory and Freight Management Systems.
About You
  • Customer Service Ethos: Demonstrate a strong commitment to delivering exceptional customer service.
  • Industry Knowledge: Possess knowledge or background in heavy duty truck and/or heavy duty engine.
  • Problem-Solving Skills: Apply appropriate problem-solving techniques to analyze situations and communicate effectively with customers and colleagues.
  • Technical Skills: Willingness and ability to work with computer operating systems (IDS, ERA, and CRM).
Why Choose Penske?
  • Work-Life Balance: Enjoy flexible work arrangements that balance individual needs with business requirements.
  • Onsite Amenities: Take advantage of onsite parking and other employee benefits.
  • Professional Development: Access accredited training and development programs to enhance your skills and career.
  • Competitive Remuneration: Receive competitive remuneration and reward and recognition programs.
  • Employee Benefits: Enjoy family-friendly benefits, including paid parental leave, and access to discounted travel, health insurance, and motor vehicle benefits.

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