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Brisbane, Queensland, Australia Penske Full timeJob DescriptionWe are seeking a skilled Parts Interpreter to join our dynamic team at our Wacol, National Parts Distribution Centre. As a key member of our parts supply chain team, you will provide exceptional customer service support to dealers and branches with their parts technical enquiries.Your responsibilities will include liaising with OEM partners to...
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Parts Interpreter
2 months ago
We are seeking a skilled Parts Interpreter to join our dynamic team at Penske's National Parts Distribution Centre in Wacol. As a key member of our parts supply chain team, you will provide exceptional customer service support to our dealers and branches, resolving technical enquiries related to engine, transmission, and chassis components.
Key Responsibilities- Customer Service Support: Provide timely and accurate responses to customer technical enquiries, ensuring seamless communication and resolution of issues.
- Collaboration with OEM Partners: Liaise with our Original Equipment Manufacturer (OEM) partners to resolve complex technical queries and provide solutions to customers.
- Internal Liaison: Work closely with internal departments to provide customer responses on vendor availability, new part numbers, and order tracking.
- Order Management: Collaborate with PDC staff to manage order amendments, shipment receipt timelines, and report any issues or customer concerns.
- Knowledge Management: Implement standardized answers to frequently asked questions (FAQs) and utilize our CRM database to ensure accurate and efficient customer support.
- System Support: Provide assistance in the IDS Inventory and Freight Management Systems to ensure smooth operations.
- Customer Service Ethos: Demonstrate a strong commitment to delivering exceptional customer service and building strong relationships with our dealers and branches.
- Industry Knowledge: Possess knowledge or background in heavy duty truck and/or heavy duty engine, with a solid understanding of technical components and systems.
- Problem-Solving Skills: Apply effective problem-solving techniques to analyze situations and communicate clearly, logically, and positively with customers and colleagues.
- Technical Skills: Be proficient in using computer operating systems, including IDS, ERA, and CRM.
- Dynamic Work Environment: Join a dynamic team that values innovation, collaboration, and customer satisfaction.
- Professional Development: Access accredited training and development programs to enhance your skills and career growth.
- Competitive Remuneration: Enjoy a competitive salary and benefits package that recognizes your value to the organization.
- Recognition and Rewards: Participate in our recognition and rewards programs, which celebrate individual and team achievements.
- Employee Benefits: Enjoy a range of employee benefits, including flexible work arrangements, onsite parking, and access to discounted travel, health insurance, and motor vehicle benefits.