Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Operations Manager to join our team at FedEx. The successful candidate will be responsible for driving operational excellence and leading a team of employees to achieve exceptional customer satisfaction and team productivity.
Key Responsibilities- Lead and motivate employees through effective communication, leadership, and performance feedback to maximize customer satisfaction and team productivity.
- Analyze day-to-day results and take action to meet location targets for service quality, loss and damage reduction, and cost optimization.
- Establish a customer-focused culture by implementing and managing initiatives and tools to achieve customer satisfaction, loyalty, and retention.
- Use standard tools and methods to ensure daily, weekly, and monthly reporting, measuring, and control of resources, activity service performance, and cost.
- Ensure continuous improvement and share best practices implementation.
- Initiate and implement optimization programs to achieve efficient activities and target continuous improvement on incurred unit cost.
- Explore opportunities to improve service level in the most cost-efficient way.
- Ensure all resources are focused to achieve high-quality service performance.
- Ensure staff are trained, identifying training needs, and implementing programs and people development strategies.
- Bachelor's degree or equivalent in any discipline.
- At least five (5) years of relevant work experience.
- Effective leadership and management experience with the ability to problem-solve and make decisions in a fast-paced environment.
- Possess a strong understanding of warehouse management principles, supply chain processes, and relevant regulations, along with proficiency in financial management and performance metrics.
- Strong time management and organizational skills to prioritize tasks and meet operational deadlines.
FedEx is one of the world's largest express transportation companies, consistently selected as one of the top 10 World's Most Admired Companies by Fortune magazine. We deliver for our customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
Our PhilosophyThe People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. We take care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
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Operations Manager
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1 month ago
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