Support and Maintenance Specialist

3 days ago

South Yarra, Victoria, Australia SICE Pty Ltd Full time

Support and Maintenance Specialist

SICE Pty Ltd is seeking a highly skilled Support and Maintenance Specialist to join their team. As a Support and Maintenance Specialist, you will be responsible for the ongoing preventive and corrective maintenance, monitoring, and continuous upgrading of the Operation Management and Control Systems (OMCS) and sub systems in operation for SICE clients.

Key Responsibilities:

  • Preventative/Corrective maintenance and monitoring of the Operation Management and Control Systems (OMCS) and Integrated Operation Management and Control Systems (IOMCS) already in operation.
  • Coordination with clients, stakeholders, and operators in supporting the SIDERA managed motorways.
  • Investigation and rectification of issues and defects in the systems using SICE's Service Management tool.
  • Investigation and root cause analysis of complex problems impacting PLC and sub systems.
  • Assist with implementation or testing of SICE projects under S&M scope.
  • Release and Deployment: Installation and deployment of new system software releases.
  • Application Testing: Performing regression testing for system or application upgrades.

Requirements:

  • Qualifications in IT, Computer Science, engineering, or equivalent experience.
  • 1-2 years of experience in relevant roles is desired but not essential.
  • SQL Certification or equivalent experience or knowledge.
  • ITIL Certification (Desired but not essential).
  • Knowledge of MS SQL databases, SQL queries, and commands.
  • Previous experience with the Atlassian suite (Jira, Zephyr, Confluence) or another Service Management tool is desirable.
  • Good communication skills, both written and verbal.

Benefits:

  • Be part of large-scale infrastructure projects.
  • A collaborative, supportive, and diverse work environment where everyone has the chance to make a difference.
  • Enjoy a range of benefits including up to 3 additional days of leave per year, access to a learning platform for personal and professional growth, novated leasing, coaching, and wellbeing support through our EAP, and much more.

SICE ANZ is an Equal Opportunity Employer, inviting you to join an organisation dedicated to fostering a diverse, inclusive, and collaborative working environment. We actively encourage applications from women, individuals of Aboriginal and Torres Strait Islander descent, and those from diverse backgrounds. Your unique perspectives contribute to our collective strength. Be part of a team that values and celebrates diversity – apply today.

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