Service Excellence Manager

2 days ago

Noarlunga Centre, South Australia beBeeCustomer Full time $50,000 - $85,500

Exceptional customer experiences are at the heart of our organisation's success. The Customer Service Team Leader plays a pivotal role in driving profitable sales growth across multiple channels and locations.

Key Responsibilities
  • Develop and enhance the knowledge and capabilities of operational teams through effective coaching models and development frameworks.
  • Ensure administrative processes and systems are efficient, compliant with core policies and standard procedures.
  • Support management teams to guarantee that administrative activities meet legislative requirements, with a focus on safety, including incident reporting and training.
  • Manage multi-channel order fulfilment in line with established procedures.
  • Collaborate effectively as part of a team to deliver outstanding store and channel experiences for customers, resolving complaints and queries efficiently.
  • Contribute to brand enhancement by maintaining high-quality merchandising, in-store marketing, and presentation standards.
  • Establish and maintain effective working relationships with internal and external stakeholders.
  • Continuously develop skills and knowledge through available online platforms and professional development opportunities.
Requirements
  • Customer Focus: Delivering outcomes through the eyes of the customer.
  • Drives Results: Achieving consistent results under challenging circumstances.
  • Develops Talent: Identifying and developing talent to build careers and meet organisational objectives.

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