Strategic Operations Manager
1 day ago
We are seeking a highly experienced and skilled Strategic Operations Manager to lead our out of home care services in North Queensland. As a key member of our team, you will be responsible for ensuring the delivery of excellent practice and efficient management of delegated programs.
About YouYou will need to have:
- a tertiary qualification - ideally a Bachelor's degree in Human Services
- experience within child protection
- strong leadership skills including at least 5 years' management experience
- a resilient approach to problem-solving
You should be confident in your own strengths and skillset, with a solid understanding of the out of home care sector, strong ability to have tough work-related conversations, and experience with change management.
Key ResponsibilitiesYour key responsibilities will include:
- proactively leading and motivating staff to continuously improve performance and development, service delivery, operational efficiencies, and partnerships
- managing all aspects of service delivery within the area to the Human Services Quality Framework (HSQF) Standards
- maintaining adherence to all requirements and objectives listed in service agreements and contracts
- working with Finance to set, implement, and review budgets, ensuring that all programs' budgets are adhered to, and best value principles of expenditure are maintained
- working with Shared Services to ensure all programs and employees are adequately resourced to fulfil their roles effectively
- initiating and developing strong purposeful collaborative partnerships with key stakeholders, including government departments, local elected members, NGOs, and the private sector
- actively innovating, improving practice methodology, internal processes, and systems of undertaking business within the organisation
- assisting in strategic planning and identifying growth opportunities, including grants and tenders, and assisting in their implementation
- ensuring the timely and accurate completion of administrative duties, such as progress reports, finance documentation, and business case submissions, in line with legislative, procedural, and contractual requirements
- maintaining a strong knowledge of and adhering to organisations' practice frameworks, values, policies, and procedures, and relevant legislation
- taking part in the on-call duty roster and completing other duties as directed
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