Highly Skilled IT Infrastructure Specialist Wanted
1 week ago
We are seeking a highly skilled IT Infrastructure Specialist to join our team.
Key Responsibilities:- Provide day-to-day IT support for infrastructure, networks, systems, and end-users ensuring reliable and secure technology services.
- Troubleshoot desktops, laptops, mobile devices, printers, and conferencing tools to resolve technical issues efficiently.
- Support onboarding/offboarding processes by preparing IT equipment and accounts in compliance with company policies.
- Monitor and maintain servers, storage, and virtual/physical systems including updates, patching, and backups to ensure high availability.
- Assist with network and security support including firewalls, switches, Wi-Fi, VPNs, and endpoint protection tools to safeguard against cyber threats.
- Maintain accurate system documentation, logs, and support records to facilitate knowledge sharing and auditing.
- Ensure compliance with IT controls and assist with audits to maintain regulatory adherence.
- Collaborate with the IT team to deliver reliable and continuous service improvement through proactive issue resolution and process enhancements.
- Experience in an IT support/desktop/infrastructure engineer role with a proven track record of troubleshooting and resolving complex technical issues.
- Strong understanding of Windows environments, Active Directory, Office 365, and common business applications to provide seamless support.
- Familiarity with network fundamentals (firewalls, switches, Wi-Fi, VPNs) to configure and troubleshoot network-related issues.
- Awareness of IT security practices and endpoint protection to safeguard against malware and other cyber threats.
- Exposure to compliance or audit frameworks to ensure regulatory adherence and risk management.
- Excellent communication and customer-first mindset to effectively engage with stakeholders and provide timely support.
- A proactive, team-oriented approach with a focus on integrity and continuous learning to stay up-to-date with emerging technologies and best practices.
- NV1 clearance requirements to ensure access to sensitive information and systems.
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