Collection and Billing Specialist
6 days ago
We are seeking a dedicated professional with back-office experience to support timely and accurate customer billing, meter reading, and handling special billing arrangements in our dynamic team.
This role is located in Adelaide CBD and involves working full-time in the office five days a week. The duration of this position is ASAP until December 2024 with a chance of extension.
Key Responsibilities:- Customer Billing and Meter Reading:
- Complete emails and CSIS PWQs before the billing schedule.
- Finish Maximo Queues within 5 business days.
- Perform weekly bill intercepts (online and manual).
- Action unrecorded meter changes daily.
- Investigate and verify out-of-tolerance meter readings.
- Resolve estimates to prevent bill shocks and support CRM projects weekly.
- Billing for Special Arrangements:
- Ensure timely and accurate billing for key customers under special contracts.
- Investigate hydrant rejected reads and apply late fees during the billing cycle.
- Action emails and CRM cases within 5 business days.
- Complete manual and online bill intercepts weekly.
- Financial Obligations and Audit Adherence:
- Complete reconciliations and resolve errors by monthly due dates.
- Maintain a register of unclaimed monies and transactional records for auditing.
- Perform daily cash uploads to allocate received monies accurately.
- Continuous Improvement:
- Identify and participate in business improvement and efficiency opportunities.
- Lead reviews of work practices, define business requirements, and implement change initiatives.
- Improve administrative and technical processes within Account Integrity & Billing.
We require an individual who can demonstrate a commitment to customer-focused work practices and possess excellent written and verbal communication and interpersonal skills.
A clear and objective thinker with good judgment and decision-making skills is essential for this role. Ability to prioritise work to meet deadlines is also crucial.
In addition, knowledge of SA government billing practices is desirable.
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