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Franchise Support Officer

2 months ago

Brisbane, Queensland, Australia Pace Appointments Full time
Franchise Support Officer Opportunity

Pace Appointments is proud to partner with a leading international express shipping provider. We are seeking a dynamic Franchise Support Officer to join their global head office in Brisbane CBD.

Key Responsibilities:
  • Manage inbound calls from franchisees, providing timely and professional solutions.
  • Work within the Zendesk support framework to track and resolve customer service issues.
  • Ensure carrier/service provider information is up-to-date and process carrier interactions efficiently.
  • Solve issues for franchisees by thinking critically and having an open mind.
  • Collaborate with the Franchise Support Manager and Carriers to communicate operational requirements to the network.
  • Utilize Jira project management software to manage day-to-day support tickets and project-driven items.
  • Work effectively locally and globally, focusing on resourcefulness when solving day-to-day challenges.
  • Communicate with staff and clients to resolve issues.
Requirements:
  • Recent customer service experience in a freight forwarding, courier post, or similar logistics environment.
  • Effective communication and interpersonal skills, with a positive attitude and strong work ethic.
  • Proficiency with Microsoft Office Suite.
  • Reporting and analytical skills with strong attention to detail and accuracy.

Pace Appointments offers a full induction training and ongoing support. An attractive salary package is negotiable based on experience.