Human Connection Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $65,000 - $80,000
Customer Success Facilitator

Job Overview:

We are seeking an enthusiastic and compassionate individual to join our team as a Customer Success Facilitator. In this role, you will work alongside our emotionally intelligent humanoid companion robot, Abi, to engage with residents and patients in nursing homes and children's hospitals through conversation, games, and music.

You will lead group sessions and one-on-one interactions with Abi, helping to foster connections and create enjoyable sessions for all participants.

Your Key Responsibilities
  • Facilitate Group Sessions: Lead engaging activities with Abi, including games and exercises to stimulate cognitive and social responses.
  • Conduct One-on-One Interactions: Facilitate meaningful conversations with residents and patients to enhance their experience with Abi.
  • Working with Technology: Act as a facilitator for Abi the companion robot.
  • Monitor and Adapt: Assess participants' needs and responses, adapting activities to individual preferences and abilities.
  • Manage Session Logistics: Ensure sessions start and end on time, set up equipment, communicate with care home professionals, and provide structured feedback for continuous improvement.
RequirementsWhat We Are Looking For
  • Excellent People Skills: Ability to connect with individuals of all ages and backgrounds.
  • Public Speaking: Strong verbal communication skills and comfort with speaking in front of groups.
  • Genuine Interest in Technology: Comfortable around technology; no specialist technical skills required.
  • Extroverted and Energetic: Outgoing and able to bring energy to sessions.
  • Caring Attitude and Community Focus: Desire to contribute to residents' and patients' quality of life.
  • Valid Driver's License: Ability to drive to different locations as needed.
  • Preferred Qualifications: Psychology, anthropology, social work or caregiving, drama or theatre, or public-speaking.

If you've worked in a similar role before, that's great. If not, we're looking for people who are enthusiastic and believe in our mission.

What You Will Bring
  • Ability to build trust and nurture relationships with frontline staff, listen, identify needs, and collaborate for shared success.
  • Strong organizational skills to juggle multiple priorities and ensure smooth experiences.
  • Interest in using technology to foster genuine human connections and to champion Abi's empathetic purpose.
  • Punctuality and reliability to keep initiatives on track.
  • Friendly demeanor and positive attitude that makes participants feel heard and supported.

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