Technical Platform Specialist

3 days ago


Melbourne, Victoria, Australia Sinch Full time

Sinch, a global leader in Communication Platforms as a Service (CPaaS), is seeking a skilled Technical Platform Specialist to join their Infrastructure team. The successful candidate will work on building automation and tools to deploy, monitor, and maintain platform health.

This role involves improving the event-driven micro-service platform based on EKS/K8s, which was launched in 2024 with EKS (Kubernetes) and knative at its core. As a key member of the team, you will support dev teams migrating their existing workloads to the EKS platform, ensuring world-class infrastructure/platform solutions and developing, deploying, and monitoring services independently.

Responsibilities include:

  • Ensuring the reliability of the platform
  • Developing and improving logging, monitoring, and alerting solutions
  • Identifying weaknesses in the infrastructure and implementing changes
  • Troubleshooting production issues and collaborating with the Engineering team to resolve them
  • Participating in an on-call rotation to support production incidents
  • Supporting teams hosting their services on the Sinch platform

To succeed in this role, you will need:

  • Proven experience supporting Kubernetes in a Production environment
  • Experience managing AWS cloud services
  • An operations background with experience supporting a platform at scale
  • Familiarity with logging, monitoring, and alerting solutions like Datadog and Elasticsearch
  • Knowledge of automating infrastructure management with IaaC tools like Terraform or CDK
  • Familiarity with GitOps practices
  • A software development background
  • Bachelor's degree in Computer Science or related field
  • Prior experience with GitLab CI/CD is preferred
  • Working knowledge of GCP is beneficial
  • Experience with distributed databases like TiDB is desirable

Sinch offers a competitive salary of $120,000 - $180,000 per annum, depending on location and experience, plus a comprehensive benefits package that includes:

  • Flexible working arrangements with hybrid schedules and remote work options
  • Generous parental leave policies and paid time off
  • Professional development opportunities and access to online courses
  • Employee assistance programs for mental health and wellness
  • A range of discounts and deals through our Reward+ program

At Sinch, we value diversity, inclusion, and flexibility, and we strive to create an engaging and talented workforce that represents these values.



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