Client Relationship Specialist

2 weeks ago

KalgoorlieBoulder, Australia beBeeAccount Full time $70,000 - $95,000
Job Opportunity

This is a key role for our high-performing team. The Account Manager position involves managing key client accounts, developing new business, and retaining existing business.

  • The successful candidate will be responsible for maintaining client relationships and providing an exceptional client experience throughout the policy/claims lifecycle.
  • Key areas of accountability include:
  • Maintaining accurate records and ensuring compliance with regulatory requirements.
  • Coordinating processing instructions for quotations, new business, endorsements, renewals, and cancellations.
  • Proactively preparing for renewals, including obtaining claims information and other duties as required.
  • Preparing reports and documentation for clients and insurers.
  • Providing general broking and technical support to the Regional Manager, supporting overall team success.
About You

We are looking for a motivated and enthusiastic individual with solid insurance industry experience. Key qualifications include:

  • Tier 1/2 or Diploma in Insurance Broking.
  • A thirst for continual improvement and a desire to learn.
  • Motivation to contribute directly to the achievement of KPIs impacting client retention, revenue, and client satisfaction.
  • Demonstrated experience as a team player who takes initiative to ensure efficient running and growth of the portfolio.
  • Superb organisational skills, attention to detail, and a finger on the pulse.
  • Excellent communication abilities (verbal and written) to engage effectively at all levels.
  • Previous experience in broking and client-facing relationships.
Benefits
  • Access to Employee Assistance Program.
  • Flexible working arrangements.
  • Leave such as 'Me Day', Pet Leave, and purchased leave.
  • Free annual Flu vaccinations.
  • Body and Mind Allowance.
Social and Community
  • 'Values' award program.
  • Opportunities to participate in charity events and programs.
  • EBM Social Club events.
How to Apply

Please click the link below to submit your application.

Applicants must have unrestricted working rights in Australia.

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