Site Operations Manager

5 days ago

Parramatta Park, Queensland, Australia Sylvanvale Full time

About Sylvanvale Limited

Sylvanvale Limited is a renowned not-for-profit service provider dedicated to supporting individuals with disabilities. Our mission is to empower people to live and participate in their community as they choose.

About the Role

As a Site Manager at Sylvanvale Limited, you will be responsible for leading and managing the day-to-day operations in two 24/7 Supported Independent Living (SIL) homes in West Sydney. You will work closely with a team of Disability Support Workers to develop and implement best practice, ensuring the highest quality of care and services for our residents.

Key Responsibilities

  • Lead, support, and supervise a team of Disability Support Workers to ensure they have the necessary skills and knowledge to provide exceptional care.
  • Coordinate the care and services provided to residents in each SIL home, ensuring their needs are met and exceeded.
  • Manage SIL home resources, including shared spaces, assets, and vehicles, to ensure efficient and effective use.
  • Lead safe work practices at your site, prioritizing risk awareness and management.
  • Work collaboratively with residents, families, and stakeholders to achieve their goals and ensure they have a say in their services and have choice and control in their own home.
  • Ensure all documentation is current and relevant plans are in place, reflecting the evolving needs of our residents.
  • Build and maintain strong relationships with key stakeholders, including families, healthcare professionals, and community organizations.
  • Provide on-call support as required, sharing a roster with other team members.

About You

We are seeking a motivated, resilient, and caring leader who is passionate about supporting individuals with disabilities. You will be commercially savvy, able to balance quality service provision with the delivery of serviceable hours and ratios that are contracted by the residents. You will be accountable, enjoy a challenge, and be committed to continuous improvement and delivering high-quality services.

Criteria and Experience

  • Complex, challenging behavior sector experience is essential.
  • Confidence and ability to coach and mentor staff to reach their full potential, while providing active support to residents with complex behaviors of concern.
  • Demonstrate good analytical and creative problem-solving skills.
  • Strong computer/technology skills.
  • Strong stakeholder relationship building skills.
  • Above-average written and verbal communication skills.

What We Offer

  • 17.5% annual leave loading.
  • $15,900 of your annual salary tax-free through generous not-for-profit salary packaging.
  • Access to package up to $2,750 for meal and entertainment expenses each FBT year.
  • Purchase 1 week of extra annual leave per annum.
  • Free confidential counseling services for you and your family.
  • Leave each day knowing you have supported people with disabilities to live their best lives.
  • Belong to one of Australia's largest not-for-profit disability service providers.
  • We will support you as a new team member with an extensive induction program and ongoing training, committed to your professional development.

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