Supportive Clinic Administrator

5 days ago

Adelaide, South Australia beBeePatient Full time $60,000 - $73,000

At GenesisCare, we're seeking a dedicated and compassionate Patient Services Officer to join our team.

About the Role

This key position plays a vital part in providing administrative support to clients and staff in our busy clinics. As a patient-facing role, you'll be responsible for delivering exceptional customer service both face-to-face and over the phone.

  • You will book and confirm patients for appointments and consultations, ensuring a seamless experience.
  • Billing and Receipting at the time of appointment will be another crucial aspect of your job.
  • Accurate processing of relevant paperwork, including data entry, is essential to maintaining smooth clinic operations.
  • You'll liaise with the team to ensure efficient processes and manage patient records and filing of patient notes.
Key Responsibilities

In this fast-paced environment, you'll need:

  • Excellent patient care and customer service skills.
  • Strong organisational and communication skills, enabling effective liaison with internal and external stakeholders.
  • Proven ability to work independently and as part of a team, adapting to changing priorities.
  • Familiarity with patient billing systems and related Medicare funding mechanisms would be highly valued.
  • Exceptional phone manner and high-volume patient inquiry handling skills.
  • High attention to detail and excellent organisational skills.
About GenesisCare

We are 5500+ highly trained healthcare professionals and support staff worldwide, dedicated to designing innovative treatments and care for people with cancer.

Our teams treat more than 1 million patients annually, prioritising people centricity in everything we do.

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