Travel Industry Technical Liaison

3 days ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $90,000 - $114,000

Customer Support Specialist

Job Overview

As a Customer Support Specialist, you will be responsible for providing technical assistance to customers via email, chat and/or phone.

You will work closely with internal and external stakeholders, including GDS and Airline partners, to resolve customer issues and onboard customers onto online solutions.

Additionally, you will maintain validation and reference tables, analyze and report system issues for continuous improvement, and ensure that procedural documents are up-to-date.

Key Responsibilities
  • Provide daily customer technical support via email, chat and/or phone
  • Liaise with internal/external customers along with GDS and Airline partners to solve problems
  • Onboard customers onto online solutions including GDS setup
  • Maintain multiple validation and reference tables
  • Analyze and report system issues for continuous improvement
  • Maintain procedural documents
Requirements
  • Year 12 high school equivalency
  • Certificate/Completion of Fares and Ticketing I & II
  • Experience in Global Distribution Systems: Travelport, Amadeus, Sabre
  • Minimum 5 years' experience in Travel Industry
  • High competency level of fares & ticketing
Desirable Skills
  • Ability to solve problems professionally and efficiently whilst adhering to company policies
  • Ability to communicate with co-workers in a professional and understanding manner
  • Good organisational and time-management skills, including the ability to meet deadlines
  • Proactivity, initiative and ability to work autonomously and as part of a team
  • Proficiency with Microsoft Office applications: Word & Excel

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