Fleet Manager Position

1 week ago

Sydney, New South Wales, Australia beBeeOperations Full time $90,000 - $120,000
Job Title: Fleet Operations Leader

We are seeking a seasoned professional to lead the successful operation of our fleet services function.

Key Responsibilities:
  • Process Management:
    • Manage operational and administrative processes, including fuel card ordering/cancellation, infringements, and tolls.
    • Contribute to process and system improvements to enhance compliance and efficiency.
  • Customer Experience:
    • Resolve customer cases and queries within required timeframes.
    • Support customers and internal stakeholders with resolution management.
  • Team Development:
    • Support the fleet services manager with process documentation and communications.
    • Act as an escalation point, providing direction and problem-solving support.
    • Coach, develop, and cross-train team members across functional areas.
  • Operational Support:
    • Provide support to the wider operations team as required.
    • Monitor productivity, quality, and performance within fleet services.
Requirements:
  • Minimum 3 years' experience in administration and/or customer service, with exposure to complex issue resolution.
  • Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
  • Excellent time management, organization, and the ability to manage competing priorities in a high-volume environment.
  • Proven ability to build strong relationships and liaise effectively across all levels of the business.
  • Professional communication skills, both verbal and written.
  • Adaptable and flexible in responding to diverse customer queries.
  • Demonstrated ability to coach, mentor, and inspire colleagues to enhance team capability.
  • A strong commitment to customer service, process improvement, and quality outcomes.

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