Ict Manager

Space industry
- Mineral exploration
- Innovate and collaborative environment

**The Company**

Fleet Space Technologies is an innovative space technology company that builds solutions for companies that wish to monitor and manage assets in remote areas. Our satellite constellation in combination with state-of-the-art ground-based technologies allows customers to securely transfer data from anywhere in the world.

Our most recent technological development - 'Exosphere', provides a ground-breaking solution for mineral exploration. Exosphere removes some of the negative impacts that traditional drill hole methodology has by using our sensor based ground solution backed up by Fleet's satellite network providing our customers with near real-time data modelling of subsurface deposits.

As a business, we are ambitious, innovative, and collaborative and we put our customers first in everything that we do. We love celebrating our successes, and we have had a lot to celebrate to date. We are a diverse group of professionals who have come together for one purpose - to build spacecraft for explorers of new worlds.

**The Role**

The ICT Manager position is a hands-on role responsible for the smooth operation of ICT services and Cyber Security and ensuring an appropriate technical support framework is in place to support Fleet's business objectives.

Key functions of the role include providing guidance and leadership to direct reports, monitoring and delivering ICT support and internal customer service provided to business units, developing and updating ICT policies and procedures and overseeing Fleet's overall ICT infrastructure including cyber security.

The role reports to Head of Operations and will be responsible for organically growing the department to meet the demands of the business.

**Main Responsibilities**
- Lead and manage a small IT and Cyber Security function, ensuring alignment of IT strategies with business goals and objectives and optimal delivery of IT services.
- Providing remote and onsite technical support to all end users including support and maintenance of software, desktop, server, hardware and access to the network.
- Creating, updating / maintaining IT and cyber security documentation, processes and procedures.
- Own and drive Fleet's IT infrastructure and posture across the organisation.
- Negotiate and manage vendors for service and hardware
- Grow and manage a small team

**Key Skills and Experience**
- Minimum 5 years' experience in an ICT Leadership position and proven experience managing ICT infrastructure and services
- Excellent communication skills, customer service skills, coupled with effective troubleshooting skills.
- Innovative thinking and problem-solving solutions.
- An understanding of Linux server administration (advantageous)
- Understanding of Windows server administration
- Experience with Google Workspaces and Microsoft 365 and the administration and support of these environments
- Experience using a Helpdesk ticketing system eg. Jira
- Experience with Gitlab (user management and repository management).
- Familiarity with AWS security & infrastructure (advantageous)
- Ability to work autonomously and as part of a larger team
- Experience with using and operating an ISMS
- Experience with creating managing and enforcing IT policies
- Outstanding communication skills with the ability to connect with different stakeholders on a collaborative level
- Pragmatic problem solver with a customer service mindset
- Outstanding drive for excellence and ambition to learn and grow in position
- Fleet is an Equal Opportunity Employer; employment with Fleet is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, colour, religion, gender, national origin/ethnicity, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status._