Helpline Services Officer

2 weeks ago


Camberwell, Victoria, Australia Breast Cancer Network Australia Full time

Job Title: Helpline Services Officer

About the Role:

We are seeking a highly skilled and empathetic Helpline Services Officer to join our team at Breast Cancer Network Australia. As a key member of our Helpline Services team, you will play a vital role in providing support and information to individuals affected by breast cancer.

Key Responsibilities:

  • Provide high-quality verbal and written communication to members, including up-to-date and accurate information about BCNA support services and resources.
  • Maintain strong relationships with health professionals to ensure seamless referrals and support.
  • Develop and maintain knowledge of BCNA information resources, programs, and services to promote how BCNA can support members.
  • Contribute to regular reviews of team processes and procedures to ensure continuous improvement and development.
  • Collaborate with team members to troubleshoot and find solutions to member queries.

Requirements:

  • High level of empathy and advanced communication skills.
  • Comfortable speaking with Australians affected by breast cancer.
  • Background in health and/or similar helpline experience.
  • Customer Contact and/or Business Administration qualifications.
  • Proven proficiency in Microsoft suite of programs and experience using various systems.

About Us:

Breast Cancer Network Australia is a leading breast cancer consumer organisation providing information and support to those diagnosed and their supporters. We are committed to influencing a stronger healthcare system to ensure all Australians affected by breast cancer receive the best care, treatment, and support.

How to Apply:

If you are a motivated and compassionate individual who is passionate about supporting those affected by breast cancer, please submit your application, including a cover letter and resume. We encourage diversity and inclusion and welcome applications from Aboriginal and Torres Strait Islander people.

Applicants must hold unlimited working rights and be willing to undergo a National Police History Check.



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