IT Support Professional with a Focus on Client Satisfaction
4 weeks ago
About Us :
We see things differently at REDD Digital Services Pty Ltd, enabling businesses to focus on their core business and us to unlock their hidden potential. We are an end-to-end technology consultancy, empowering organisations to remain agile, modern and to achieve their vision.
About You :
- Relevant diploma or equivalent desirable.
- Relevant vendor certifications desirable.
- Previous experience in an IT support practice or similar is highly regarded.
- Liaising with third party service providers for problem diagnosis and rectification.
- Knowledge and understanding of Microsoft Teams and its voice component.
- 1-2 years of strong direct customer service experience in a software or technical environment
- Proven experience of delivering a high degree of customer service and can effectively problem solve in an "out of the box" way including appropriate interpersonal skills to manage demanding or difficult customers appropriately
Position Summary :
The number one goal of everyone in our team is to make our Clients exceptionally happy. The Systems Engineer plays an important role in making sure that happens.
The Systems Engineer handles support requests that come in from our Clients. They are the first to touch a service ticket and make sure that the issue is handled quickly and the Client is informed of what to expect every step of the way. When help is needed the Systems Engineer can get help from or escalate issues to other members in the IT support team.
Key Requirements :
- A growth mindset, to constantly drive improvements in individual development, our team, and our client work
- An excellent communicator, both internally and with our clients
- Excellent written and verbal communication skills with the ability to articulate information clearly and concisely.
- Proven ability to show initiative with effective analytical and problem-solving skills.
- Experience supporting users across Windows and Apple environments.
- Demonstrated commitment and willingness to contribute to improvements and new ideas.
- Diagnosing & resolving desktop, user centric problems.
Job Responsibility :
- Support our clients on a diverse range of technologies, predominantly around the Microsoft suite of solutions both remotely and onsite.
- Accurately tracking your time and keeping detailed ticket notes.
- Working in a dynamic team of IT professionals with an obsession for customer experience.
- Contributing to the successful implementation of client and internal projects and solutions.
- Competing in our weekly ping pong tournament.
- Owning your day and owning your workload, constantly delighting our customers.
- Building a strong rapport with our clients, stakeholders, and internal team.
- Contribute regularly to the upkeep and creation of client documentation and knowledge-base articles.
- Ensuring consistency in our quality by adhering to our processes and frameworks.
- Assist in the timely contribution and creation of monthly reports.
Salary :
The estimated salary for this position is $80,000 - $110,000 per annum, depending on experience.
Benefits :
We offer a competitive benefits package, including above industry standard salary packages, proven career progression and development, and a great location in Toowong.
Contact Us :
If you want to join a high energy, high performing team where your career goals are only limited by your imagination, please submit your application.
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