Senior Transport Coordinator

4 weeks ago

Melbourne, Victoria, Australia Ofload Full time

About Ofload


We're a fast-growing technology leader dedicated to reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, our community of mission-driven professionals is dedicated to eliminating waste in road freight.


The Role


The Senior Transport Allocator plays a crucial role in ensuring the seamless coordination of transportation activities, with a strong focus on customer and carrier satisfaction. This role requires a detail-oriented and customer-obsessed professional who will be responsible for optimising routes, managing carrier relationships, and continuously improving our transportation operations.


Key Responsibilities



  2. Customer-Centric Approach

  • Understand and anticipate customer needs to ensure a high level of customer satisfaction.
  • Proactively communicate with customers to provide updates on shipments, address concerns, and gather feedback.

Carrier Management

  • Build and maintain strong relationships with carriers to ensure reliable and efficient transportation services.
  • Negotiate rates, terms, and conditions with carriers to optimise cost and service levels.

Problem Solving

  • Identify and address any issues or challenges in the transportation process promptly and effectively.
  • Collaborate with cross-functional teams to implement solutions and prevent recurrence.


Our Culture


At Ofload, we prioritise impact, aptitude, and passion. We encourage applicants who don't meet all the criteria to apply. Our community is committed to innovation and sustainability, and we're driven to make a tangible impact on the environment and the industry.


Benefits



  • Ownership and Reward: Become a co-owner through our Employee Share Option Plan and celebrate shared success as our company grows.
  • Empowerment and Growth: Thrive in a fast-paced, supportive atmosphere that values innovation, learning, and personal growth. With opportunities to tackle significant industry challenges, you're empowered to achieve great things.
  • Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
  • Community and Connection: Experience a family-like atmosphere where respect, support, and camaraderie are part of everyday life. Join us for team retreats, enjoy weekly team breakfasts and after-work drinks, and participate in a culture that celebrates diversity and open communication.

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