Technical Support Management Lead
3 weeks ago
At Servicenow, we're seeking a highly skilled Technical Support Management Lead to join our team. As a key member of our support organization, you will be responsible for leading our technical support team to deliver exceptional customer experiences.
Key Responsibilities:- Lead efforts to hire, develop, and build a high-performing technical team.
- Oversight and participation in Change Management as it relates to Customer Support.
- Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts.
- Represent the Platform, Product, and Service Now effectively with customers.
- Manage major operations outages and communications to the customers.
- A minimum of six years technical support and service management experience with a minimum of 3-4 years in supervisory role.
- Experience managing Enterprise support in a large and complex environment in a web-based service and technology.
- Proven capability of having successfully delivered on support metrics and managed support team.
- A culture of belonging, inclusivity, collaboration, and customer focus.
- Work-life balance and well-being are our topmost priorities.
- Flexible work arrangements.
- Competitive compensation, generous benefits, and a professional atmosphere.
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Technical Support Management Lead
3 weeks ago
Sydney, New South Wales, Australia ServiceNow Full timeJob Title: Technical Support Management LeadAt ServiceNow, we're seeking a highly skilled Technical Support Management Lead to join our team. As a key member of our organization, you will be responsible for leading our technical support team to deliver exceptional customer experiences.Key Responsibilities:Lead a team of technical support professionals to...
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Technical Support Management Lead
5 days ago
Sydney, New South Wales, Australia ServiceNow Full timeRole OverviewServiceNow is seeking a seasoned Technical Support Management Lead to join our team. As a key member of our Support organization, you will be responsible for leading efforts to hire, develop, and build a technical team. You will oversee and participate in Change Management as it relates to Customer Support, and cultivate and maintain a culture...
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Technical Support Management Lead
4 days ago
Sydney, New South Wales, Australia ServiceNow Full timeJob DescriptionWe are seeking a highly skilled Technical Support Management Lead to join our team at ServiceNow. As a key member of our organization, you will be responsible for leading our technical support team and ensuring that our customers receive exceptional service.Key ResponsibilitiesLead and manage a team of technical support professionals to...
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Technical Support Management Lead
9 hours ago
Sydney, New South Wales, Australia ServiceNow Full timeTransforming Support OperationsAt ServiceNow, we're revolutionizing the way organizations work. As a Technical Support Management Lead, you'll play a crucial role in shaping our support operations to deliver exceptional customer experiences.Key ResponsibilitiesLead the development and implementation of support strategies to drive customer satisfaction and...
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Technical Support Management Lead
4 days ago
Sydney, New South Wales, Australia ServiceNow Full timeJob Title: Technical Support Management LeadJob Summary: We are seeking a highly skilled Technical Support Management Lead to join our team at ServiceNow.Key Responsibilities:* Lead efforts to hire, develop, and build a technical team.* Manage and exceed Support KPI's and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.*...
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Technical Support Specialist
6 days ago
Sydney, New South Wales, Australia Millennium Management Full timeThe Technical Support Specialist will provide high-quality support services to end-users in a fast-paced financial company. This role requires expertise in handling various problems with exceptional judgment while working with end-users. The successful candidate will be part of a wider global team, working independently to achieve results.Key...
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Technical Support Specialist
3 days ago
Sydney, New South Wales, Australia Millennium Management Full timeThe Technical Support Specialist will be responsible for providing high-quality support services to end-users in a fast-paced financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users.Key ResponsibilitiesDeliver high-quality support to end-users in a courteous professional...
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Technical Support Specialist
1 day ago
Sydney, New South Wales, Australia Millennium Management Full timeThe Onsite Support Engineer will be responsible for delivering high-quality support services to end-users in a fast-paced financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users.Key ResponsibilitiesProvide technical support to end-users in a courteous and professional...
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Lead Technical Support Engineer
2 weeks ago
Sydney, New South Wales, Australia UKG Full timeJob Title: Lead Technical Support EngineerAt UKG, we're on a mission to inspire every organization to become a great place to work through our award-winning HR technology. As a Lead Technical Support Engineer, you'll play a critical role in delivering high-quality technical support to our customers across diverse industries.Key Responsibilities:Develop...
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Technical Support Team Lead
7 hours ago
Sydney, New South Wales, Australia Technology People Australia Full timeJob Title: Technical Support Team LeadJob Summary:We are seeking an experienced Technical Support Team Lead to lead the application support team, ensuring effective operation, maintenance, and support of all cloud-based applications. The successful candidate will oversee the team's day-to-day activities, provide level 2 support to a major platform...
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Lead Technical Support Engineer
6 days ago
Sydney, New South Wales, Australia UKG (Ultimate Kronos Group) Full timeJob Title: Lead Technical Support EngineerAt UKG, we're committed to delivering exceptional customer experiences. As a Lead Technical Support Engineer, you'll play a critical role in ensuring our customers receive top-notch technical support for our UKG Suite of products.Key Responsibilities:Develop in-depth product knowledge on UKG ProWFM and troubleshoot...
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Technical Support Team Lead
4 days ago
Sydney, New South Wales, Australia Technology People Australia Full timeOur client, a leading Financial Services organisation, is seeking an experienced Technical Support Team Lead to lead the application support team and ensure effective operation, maintenance, and support of all cloud-based applications.Key responsibilities include:Providing level 2 project support and go-live operational readiness for the new platform...
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Technical Support Specialist
2 months ago
Sydney, New South Wales, Australia Brookfield Asset Management Full timeAbout the Role:This role is primarily focused on ensuring Brookfield Australia staff have access to a modern and reliable IT platform. The Technical Support Specialist is part of the global Technology Services team and is a focal point for staff on all IT-related matters. The Technical Support Specialist creates a conduit between staff and the various...
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Technical Lead
2 weeks ago
Sydney, New South Wales, Australia Commercial-Tech-Realbase Full timeAbout the RoleWe are seeking a highly skilled Technical Lead to join our team at Commercial-Tech-Realbase. As a Technical Lead, you will be responsible for providing end-to-end visibility across various technical domains and facilitating collaboration among technical SMEs.Key ResponsibilitiesEvaluate technical feasibility and options for solutionsIdentify...
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Technical Support Escalations Lead
3 weeks ago
Sydney, New South Wales, Australia Motorola Solutions Full timeJob DescriptionAs a Technical Support Escalations Lead at Motorola Solutions, you will be responsible for providing expert technical guidance and support to our team, ensuring timely resolution of complex issues. Your primary focus will be on collaborating with team members to prioritize and address critical cases, overseeing the escalation process, and...
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Technical Support Escalations Lead
2 weeks ago
Sydney, New South Wales, Australia Motorola Solutions Full timeJob Summary:We are seeking a highly skilled Technical Support Escalations Lead to join our team at Motorola Solutions. As a Technical Support Escalations Lead, you will be responsible for providing technical guidance and support to our team, collaborating with stakeholders, and promoting the Knowledge-Centered Service (KCS) methodology.Key...
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Technical Lead
3 weeks ago
Sydney, New South Wales, Australia Switch Full timeAbout the RoleSwitch, a leading digital agency, is seeking a highly skilled Technical Lead to join our team. As a Technical Lead, you will play a critical role in delivering successful outcomes and value for our customers.Main ResponsibilitiesLead technical discovery, design, and execution of projects to ensure high-quality delivery and adherence to Switch...
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Technical Support Escalations Lead
1 week ago
Sydney, New South Wales, Australia Motorola Solutions Full timeJob DescriptionMotorola Solutions is seeking a highly skilled Technical Support Escalations Lead to join our team. As a key member of our technical support team, you will be responsible for providing expert technical guidance and support to our customers.Key ResponsibilitiesProvide technical expertise and guidance to customers on complex technical...
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Technical Support Escalations Lead
2 days ago
Sydney, New South Wales, Australia Motorola Solutions Full timeJob SummaryWe are seeking a highly skilled Technical Support Escalations Lead to join our team at Motorola Solutions. As a key member of our technical support team, you will be responsible for providing expert technical guidance and support to our customers, ensuring timely and effective resolution of complex technical issues.Key ResponsibilitiesProvide...
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Technical Support Escalations Lead
2 weeks ago
Sydney, New South Wales, Australia Motorola Solutions Full timeJob DescriptionAs a Technical Support Escalations Lead at Motorola Solutions, you will be responsible for providing expert technical guidance and support to our team, ensuring timely resolution of complex issues and maintaining clear communication with stakeholders.Key Responsibilities:Serve as the primary technical resource for the team, providing guidance...