Lead Technical Support Engineer

2 weeks ago


Sydney, New South Wales, Australia UKG Full time
Job Title: Lead Technical Support Engineer

At UKG, we're on a mission to inspire every organization to become a great place to work through our award-winning HR technology. As a Lead Technical Support Engineer, you'll play a critical role in delivering high-quality technical support to our customers across diverse industries.

Key Responsibilities:
  • Develop in-depth product knowledge on UKG ProWFM and troubleshoot complex customer issues.
  • Research application questions, analyze customer configurations, and think creatively to resolve issues.
  • Provide technical expertise to conduct performance or functional tests associated with resolving issues.
  • Assist less experienced team members with complex technical issues and provide weekend, public holidays cover as needed.
Requirements:
  • 5+ years of experience in the software industry, with significant related working experience in a Customer Support Center function.
  • Expert-level competency in web technologies, Oracle or SQL relational database management systems, Java, Microsoft Operating systems, and networking technologies.
  • Excellent communications and interpersonal skills, with a track record of accomplishment and effectiveness within organizations.
  • Ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision.
About UKG:

UKG is the largest U.S.-based private software company in the world, with 80,000 customers across 150 countries. We're committed to promoting diversity and inclusion in the workplace and offer a range of benefits to support our employees' personal and professional growth.



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