Resort Operations Manager
1 month ago
About the Role
We are seeking a highly skilled and motivated Resort Operations Manager to join our team at RACV Healesville Country Club & Resort.
Job Summary
The successful candidate will be responsible for the efficient operation of the resort in the absence of the Heads of Departments, providing effective leadership to the Front Office, Housekeeping, and relevant teams.
Key Responsibilities
- Lead by example, demonstrating excellent customer service skills and a strong commitment to delivering high-quality member services.
- Monitor the operation of the property, ensuring presentation is always at the agreed standard and compliance with all relevant regulations.
- Develop and implement strategies to improve efficiency and productivity, reducing costs where possible.
- Collaborate with department heads to achieve business objectives and contribute to the development of policies and procedures.
- Ensure staff are properly trained and equipped to perform their roles, maintaining a safe and healthy work environment.
Requirements
- A minimum of 1-2 years' experience in a similar role, preferably in a 4-5-star hotel or resort.
- Proven leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests, and stakeholders.
- A strong attention to detail and ability to maintain accurate records and reports.
- A flexible approach to work, with the ability to adapt to changing circumstances and priorities.
What We Offer
- A competitive salary of $80,000 - $100,000 per annum, depending on experience.
- A range of benefits, including discounts on RACV products and resorts, uniform, and free parking onsite.
- Ongoing training and professional development opportunities, helping you to grow and succeed in your career.
Why Join Us?
RACV is a purpose-driven organisation, committed to creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
We offer a supportive and inclusive work environment, with a focus on employee well-being and development.
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