Operational Systems Specialist

2 weeks ago


Brisbane, Queensland, Australia Troocoo Full time
About Troocoo

Troocoo is thrilled to partner with an iconic Queensland sporting organisation, bringing together innovation and expertise in the sports industry. This collaboration offers a unique opportunity for a talented professional to join their passionate team as an Operational Systems Specialist.

Job Description

This role plays a key part in managing systems, databases, and operational processes that support membership and ticketing functions, ensuring high standards of effectiveness, compliance, and user experience.

  • Systems Management: Oversee and maintain various systems, including Ticketmaster, CRM, Excel, and more, to ensure seamless functionality across the membership lifecycle.
  • Data Analysis: Work closely with the Data & Tech and Marketing teams to analyze data and generate actionable insights for improved customer experiences.
  • Member Experience: Develop and refine customer journeys, implement event communication plans, and handle transactional email delivery to enhance the overall member experience.
  • Compliance & Troubleshooting: Ensure compliance with relevant legislation, troubleshoot system issues, and maintain up-to-date privacy practices.
  • Collaboration & Stakeholder Engagement: Support membership growth and retention by collaborating with internal and external stakeholders to align efforts with business targets.
Key Skills & Qualifications

The ideal candidate will bring technical expertise with proficiency in Excel, Eloqua, Dynamics, PowerBI, Ticketmaster, and UX design. Analytical and reporting skills are essential, with the ability to leverage data insights to drive performance improvements. Proven project management capabilities are critical, as this role requires managing multiple projects, ensuring timely delivery, and upholding high standards throughout all processes. Additionally, exceptional communication skills are key, enabling the candidate to work effectively with both internal teams and external partners to achieve shared goals.

What We Offer

Join a high-performing, inclusive team where resilience, respect, and excellence are at the heart of everything they do. This is a rewarding career within a dynamic and exciting environment where your skills and contributions will directly enhance the fan experience.

We offer a competitive salary package of approximately $80,000 - $110,000 per annum, commensurate with experience, plus additional benefits, reflecting our commitment to attracting and retaining top talent. If you're a systems-savvy professional with a passion for operational excellence and a love for sports, apply today to help shape unforgettable fan experiences and drive meaningful community impact.



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