Customer Experience Ambassador

2 days ago

Sunshine Coast Regional District, Australia beBeeService Full time $55,000 - $68,000
Job Role

We are seeking an exceptional individual to fill the role of Guest Service Agent at our hotel.

Key Responsibilities
  • Deliver outstanding customer service and create memorable experiences for guests.
  • Maintain effective communication with guests, colleagues, and stakeholders across various channels.
  • Process guest reservations, updates, and special requests efficiently and accurately.
  • Act as a primary point of contact for guests, providing prompt assistance and resolving issues.
Qualifications
  • Proven background in delivering high-quality service within a hotel or hospitality environment.
  • Exceptional ability to articulate information clearly and effectively.
  • Consistently delivers an exceptional standard of service, demonstrating a proactive approach to addressing guest needs.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Present oneself in a polished and professional manner, reflecting the values and standards of the organisation.
  • Commitment to a dynamic work schedule, including weekends, public holidays, and varying shifts.
What We Offer
  • Career Advancement Opportunities: Development programs to enhance your career.
  • Exclusive Hotel Offers: Discounts on stays at participating hotels; discounts for friends and family.
  • Global Perks: International accommodation discounts; cashback and discounts at top retailers.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance Benefits: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave Policies: Parental and birthday leave.
  • Wellness Support: EAP and tailored wellness support.

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