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IT Support Specialist
2 months ago
Job Opportunity: On-Site IT Support Specialist
About the Role:
- Deliver Exceptional IT Support: Provide second-level IT support with a strong emphasis on customer service for internal users.
- On-Site Assistance: Offer system support via phone and onsite assistance across Queensland.
- Responsibilities:
- Create, manage, and resolve support tickets within agreed Service Levels.
- Participate in an on-call support roster to provide 24 x 7 IT support.
- Log and track all incidents and service requests in the Service Desk system and escalate requests to appropriate Level 3 support groups for resolution as required.
- Occasional travel across our sites in Queensland is required as necessary.
- Support and/or project manage the roll-out of new business applications and technologies.
- Customer service - assist users with business processes to make effective use of business systems.
- Conduct proactive onsite visits with customers with a focus on maintaining the IT equipment and improving the service that HA-Digital provides to its customers.
- Work closely with the Global support teams to ensure escalated support issues are resolved in a timely manner.
- Create and maintain IT support documentation including FAQ's and support manuals (SOP's).
- Requirements:
- Excellent written and verbal communication skills.
- Strong customer service skills.
- Minimum 5 years' experience in an on-site support role or similar.
- IT qualifications are highly regarded.
- Flexibility, as early/late start times and travel is required.
- Australian drivers' licence.
- Experience troubleshooting common software/hardware issues.
- Experience using Windows 10/11 is essential.
- What We Offer:
- Car, phone, laptop, fuel/toll card (for work purposes).
- Great salary package, and ability to earn more when necessary.
- Career development and progressional opportunities.
Our Benefits:
We understand that your well-being and professional growth are essential. That's why we offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings.
Benefits Include:
- Salary Sacrifice: Take control of your finances by saving on technology and work-related items.
- Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities.
- Paid Parental and Grandparent Leave: We support your family life with generous paid leave options.
- Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts.
- Novated Leasing: Drive your dream car for less through our partnership with TFM.
- Health and Well-being: Prioritise your health with discounted health insurance and access to retail outlets.
- Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.
- Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.