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IT Support Specialist

2 months ago


Pinkenba, Queensland, Australia Hanson Full time

Job Opportunity: On-Site IT Support Specialist

About the Role:

  • Deliver Exceptional IT Support: Provide second-level IT support with a strong emphasis on customer service for internal users.
  • On-Site Assistance: Offer system support via phone and onsite assistance across Queensland.
  • Responsibilities:
    • Create, manage, and resolve support tickets within agreed Service Levels.
    • Participate in an on-call support roster to provide 24 x 7 IT support.
    • Log and track all incidents and service requests in the Service Desk system and escalate requests to appropriate Level 3 support groups for resolution as required.
    • Occasional travel across our sites in Queensland is required as necessary.
    • Support and/or project manage the roll-out of new business applications and technologies.
    • Customer service - assist users with business processes to make effective use of business systems.
    • Conduct proactive onsite visits with customers with a focus on maintaining the IT equipment and improving the service that HA-Digital provides to its customers.
    • Work closely with the Global support teams to ensure escalated support issues are resolved in a timely manner.
    • Create and maintain IT support documentation including FAQ's and support manuals (SOP's).
  • Requirements:
    • Excellent written and verbal communication skills.
    • Strong customer service skills.
    • Minimum 5 years' experience in an on-site support role or similar.
    • IT qualifications are highly regarded.
    • Flexibility, as early/late start times and travel is required.
    • Australian drivers' licence.
    • Experience troubleshooting common software/hardware issues.
    • Experience using Windows 10/11 is essential.
  • What We Offer:
    • Car, phone, laptop, fuel/toll card (for work purposes).
    • Great salary package, and ability to earn more when necessary.
    • Career development and progressional opportunities.

Our Benefits:

We understand that your well-being and professional growth are essential. That's why we offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings.

Benefits Include:

  • Salary Sacrifice: Take control of your finances by saving on technology and work-related items.
  • Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities.
  • Paid Parental and Grandparent Leave: We support your family life with generous paid leave options.
  • Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts.
  • Novated Leasing: Drive your dream car for less through our partnership with TFM.
  • Health and Well-being: Prioritise your health with discounted health insurance and access to retail outlets.
  • Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.
  • Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.