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Small Business Lending Specialist
2 months ago
The purpose of this role is to provide remote banking support to commercial customers, helping them to start, run and grow their businesses.
Key Responsibilities:
- Accepting inbound calls or appointment requests in a timely manner to meet customer experience SLAs and objectives.
- Engaging in outbound customer calls to help facilitate customer onboarding and discover additional customer needs.
- Providing high-quality customer service to a diverse range of commercial customers.
- Autonomously tracking, managing and actioning a wide variety of tasks simultaneously.
- Providing appropriate solutions to customers.
- Building and maintaining strong internal networks.
- Meeting assigned performance targets through needs-based conversations and cross-selling.
- Engaging in needs-based conversations with new and existing commercial customers.
- Managing referrals to specialist teams to support customer requirements.
To succeed in this role, you will ideally bring the following:
- Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
- Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end-user outcome.
- Knowledge of commercial operations, transaction banking, and working capital solutions.
- Proficient in credit assessment and management.
- Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships, and/or opportunities to drive commercial value.
- Relationship Management: Building, maintaining, and influencing relationships to achieve mutually beneficial outcomes.
- Financial acumen: Knowledge of financial terminology, financial statements (such as Profit and Loss, balance sheets, and cashflow statements) and the principles behind financing in order to be able to evaluate the impact of a business decision.
- Knowledge of lending and cashflow needs and solutions.
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
