
Drive Business Success as a Team Leader
4 days ago
About the Opportunity:
This leadership position offers a challenging and rewarding opportunity to drive business growth and success.
We are committed to fostering a safe environment for children and young people, with a strong focus on a people-first culture and flexible working arrangements.
The ideal candidate will have experience in call centre management, with high-level people management skills and expertise in Genesys telephony systems or similar.
Key responsibilities include providing technical support, coaching, and guidance to the team, identifying areas for continuous improvement in service delivery, and collaborating with the Head of Customer Operations and Performance.
Requirements:
- A minimum of 2 years' experience in a call centre Team Leader role
- Strong leadership and communication skills
- Experience managing teams to call centre-based KPIs
- Proficiency in Genesys telephony systems or similar
- A working knowledge of the NDIS is desirable
Benefits:
This role offers a competitive remuneration package, including a range of benefits that support work-life balance and employee well-being. We encourage individuals of diverse backgrounds to apply.
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