Visionary Team Leader

2 days ago

Gold Coast, Queensland, Australia beBeeLeadership Full time $90,000 - $120,000
Lead and Manage with Excellence

We are seeking a high-caliber Team Leader to lead our Superannuation Team. This pivotal role empowers a high-performing team to deliver seamless service experiences, drive operational excellence, and champion continuous improvement.

  • Key Responsibilities:
  • Lead and manage daily workflows and forward planning for the team.
  • Promote a culture of service excellence across all communication channels.
  • Monitor quality and service standards, ensuring compliance with resolution timeframes.
  • Provide regular feedback and performance coaching to team members.
  • Implement training and development aligned with business strategies.
  • Act as an escalation point for internal issues and client complaints.
  • Liaise with trustees, custodians, fund managers, brokers, and internal teams.
  • Participate in management discussions and contribute to process enhancements.
  • Coordinate team projects and assist with client requests.
  • Drive continuous improvement in customer/adviser experience and operational efficiency.

The ideal candidate will have proven experience in team leadership, a background in financial services, particularly superannuation, and strong client service orientation. They will also have excellent written and verbal communication skills.

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