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Customer Experience Specialist

2 weeks ago

South Ingham, Australia beBeeCustomer Full time $70,000 - $100,000
Service Advisor Job Overview

We are seeking a highly motivated Service Advisor to join our team in Ingham Branch. The successful candidate will be the key link between our service department and valued customers, ensuring exceptional customer service on every interaction.

Job Description:

The Service Advisor will play a vital role in providing an outstanding customer experience, delivering excellent service on every interaction, and maintaining strong relationships with internal and external customers. You will work closely with the branch manager to ensure seamless communication and efficient workflow.

Key Responsibilities:
  • Provide exceptional customer service, addressing customer queries and concerns promptly and professionally
  • Work collaboratively with the service team to ensure timely completion of jobs and meet customer expectations
  • Develop and maintain positive relationships with customers, understanding their needs and preferences
Requirements:

To succeed as a Service Advisor, you will require:

  • Previous experience in a similar role or administration background
  • Good mechanical understanding (desirable but not essential)
  • Excellent communication skills, both written and verbal
  • Outstanding organisational and time management skills
  • Exceptional attention to detail
  • Ability to work autonomously and as part of a team
  • A strong and reliable work ethic with a willingness to learn
What We Offer:

As a valued member of our team, you can expect:

  • Job stability and a supportive work environment
  • Hands-on training provided by an experienced team
  • An attractive salary package tailored to your skills, experience, and qualifications
How to Apply:

If you are interested in this exciting opportunity, please submit your resume through Seek, outlining how you meet the criteria outlined above in 'About You'. Recruitment for this role will commence immediately, and interviews may occur prior to the end of the advertising period.