Support and Engagement Specialist

2 weeks ago


Canberra, ACT, Australia Grand Pacific Health Full time
About the Role

We are seeking a highly skilled Support and Engagement Specialist to join our team at headspace Canberra. In this role, you will play a vital part in creating a welcoming environment for young people and ensuring smooth operations.

As the first point of contact for clients, you will be responsible for delivering exceptional front-of-house services that create a warm and positive experience. Your day-to-day tasks will include utilising electronic medical records to support client journeys, providing timely responses to phone inquiries, and assisting with administrative tasks as needed.

Responsibilities
  • Provide exceptional customer service to young people and their families.
  • Utilise electronic medical records to support client journeys.
  • Answer phone inquiries and respond to emails in a timely manner.
  • Assist with various administrative tasks as needed.
About Us

Grand Pacific Health is the lead agency of headspace, Canberra. We are a not-for-profit, primary health care organisation providing locally-tailored, high quality physical and mental health services across NSW and the ACT.

headspace Canberra provides early intervention mental health services to young people aged 12-25 who have or may be at risk of developing a mental health and/or substance use disorder or have economic and social recovery needs.

Benefits
  • A competitive salary of $65,000 - $75,000 per annum.
  • Salary packaging options to increase your take-home pay.
  • Additional leave over end of year shutdown.
  • 17.5% Annual Leave loading.
  • Company-paid parental leave for all parents.
  • Employee Assistance Program via LifeWorks for 24x7 counselling support.
  • Flexible work arrangements to find your best work life balance.
  • Continuous learning and professional development opportunities.


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